Email Support Representative

Relia Sourcing; Pasay; On-site; PHP 279,000 - 424,000; Full time

Job summary

Relia Sourcing in Pasay is seeking enthusiastic Customer Service Agents for a leading clothing brand. You will handle voice calls, assist customers with product inquiries, orders, and returns, and resolve concerns efficiently.

Ideal candidates bring at least 1 year in customer service, a passion for fashion, and comfort with CRM tools. The role requires onsite work at Double Dragon and shifting schedules to support 24/7 operations, including evenings, weekends, and holidays.

Qualifications

• Strong verbal communication with a professional, customer-oriented approach.
• Minimum 1 year of customer service experience, preferably in retail/ecommerce BPO.
• Passion for fashion and awareness of current trends.
• Problem-solving, detail orientation, and schedule adaptability.
• Proficiency with basic computer systems and CRM tools.
• Able to work onsite at Double Dragon, Pasay.
• Willingness to work shifting schedules to support 24/7 operations.
• Available to work evenings, weekends, and holidays as needed.

Responsibilities

• Handle product inquiries, sizing, availability, and order questions.
• Assist with returns, exchanges, and track orders.
• Resolve customer concerns professionally, escalating when needed.
• Stay informed about product lines and company policies.
• Maintain detailed records of customer interactions in the system.

Skills

Verbal communication

Customer focus

CRM tools

Problem solving

Attention to detail

Adaptability

Computer literacy

Tools

CRM software

Call center software

Job description

About the Role:

We are looking for enthusiastic and customer-focused Customer Service Agents to join our team for a leading clothing brand. You will handle voice calls, assist customers with product inquiries, orders, and returns, and resolve concerns efficiently. If you are passionate about fashion and delivering exceptional customer experiences, this is your opportunity to shine!

Key Responsibilities:

• Manage customer inquiries related to products, sizing, availability, and orders.
• Assist with returns, exchanges, and order tracking, ensuring prompt and seamless resolutions.
• Address and resolve customer concerns professionally, escalating issues as necessary.
• Stay informed about the product line and company policies to provide accurate and helpful information.
• Maintain detailed and accurate records of all customer interactions in the system.

What You’ll Bring:

• Strong verbal communication skills with a professional and customer-oriented approach.
• At least 1 year of experience in customer service, preferably in retail or ecommerce account in BPO Setting.
• Passion for fashion and familiarity with current trends.
• Problem-solving skills, attention to detail, and adaptability to shifting schedules.
• Proficiency in basic computer systems and CRM tools.
• Amenable to working onsite at Double Dragon, Pasay.
• Shifting schedules to support 24/7 customer operations.
• Availability to work evenings, weekends, and holidays as needed.