Email Support Representative

Reliasourcing Inc.; Pasay; On-site; PHP 203,112 - 243,288; Full time

Job summary

Reliasourcing Inc. is seeking enthusiastic Customer Service Agents to join their team for a leading clothing brand. Responsibilities include handling voice calls, assisting customers with inquiries, orders, and returns, and resolving concerns efficiently. Ideal candidates possess strong verbal communication skills, attention to detail, and problem-solving abilities. Open to fresh graduates and those with some customer service experience. The position offers a fixed-term contract for 5 months at Pasay, and availability to work on shifting schedules is essential.

Qualifications

• At least 1 year of experience in customer service, preferably in retail or e-commerce.
• Open for fresh graduates.
• Familiarity with fashion and current trends is a plus.

Responsibilities

• Handle voice calls and assist customers with product inquiries.
• Resolve concerns efficiently and deliver exceptional customer experiences.
• Work in shifting schedules to support 24/7 customer operations.

Skills

Strong verbal communication skills

Problem-solving skills

Attention to detail

Adaptability to shifting schedules

Tools

CRM tools

Job description

We are looking for enthusiastic and customer-focused Customer Service Agents to join our team for a leading clothing brand. You will handle voice calls, assist customers with product inquiries, orders, and returns, and resolve concerns efficiently. If you are passionate about fashion and delivering exceptional customer experiences, this is your opportunity to shine!

Requirements

• Strong verbal communication skills with a professional and customer-oriented approach.
• Open for fresh graduates.
• At least 1 year of experience in customer service, preferably in retail or e-commerce account in BPO setting. (Preferred but not required)
• Passion for fashion and familiarity with current trends. (Preferred but not required)
• Problem-solving skills, attention to detail, and adaptability to shifting schedules.
• Proficiency in basic computer systems and CRM tools. (Preferred but not required)
• Amenable to working onsite at Double Dragon, Pasay.
• Shifting schedules to support 24/7 customer operations.
• Availability to work evenings, weekends, and holidays as needed.

Package: 20,000

Job Type: Fixed term

Contract length: 5 months

Work Location: In person