After Sales Customer Service Representative

Hcreates Information Technology; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Job Training

Sick Leave

Solo Parent Leave

Special Leave for Women

Volunteer Time Off

Job summary

A technology company in Pasig is seeking a Customer Service Representative to handle inquiries via email and provide product advice in the e-commerce fashion sector. Candidates should be fluent in English, have at least one year of experience in customer service, and be familiar with CRM systems. This full-time position offers flexible shifts and the opportunity to work across various time zones.

Qualifications

• Experience with Amazon/Shopify is a plus.
• Ability to write professional and natural business emails.
• Understanding of Western fashion market trends is preferred.

Responsibilities

• Handle pre-sale, in-sale, and after-sale customer inquiries.
• Collaborate with internal teams to resolve issues.
• Process 150 emails daily, increasing during peak season.

Skills

Fluent written English

1+ year in e-commerce/fashion customer service

Knowledge of apparel terms

Patience and stress-resistance

Basic CRM and Excel skills

Tools

CRM (e.g., Zendesk)

Excel

Job description

Hcreates Information Technology

Job Description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training

Sick Leave, Solo Parent Leave, Special Leave for Women, Volunteer Time Off

Read More

• Handle pre-sale, in-sale, and after-sale customer inquiries via email, including order tracking, returns/exchanges, and shipping issues;
• Provide accurate product advice (e.g., sizing, fabric, style) based on fashion apparel knowledge;
• Collaborate with internal teams (warehouse/logistics) to resolve issues and improve customer experience;
• Document feedback, analyze recurring issues, and optimize email templates;
• Familiar with ERP system, need to apply for refund/reissue for orders in ERP system;

New employee period: After joining the company, there is a one-month ramp-up period, during which the quantity of emails that need to be completed every day gradually increases to 150;

Work content

• Process 150 emails every day (the quantity of emails processed every day will increase during the peak season, and overtime may be required);
• Process the to-do list of the day every day (i.e., apply for refund/reissue of orders), and the quantity of processing per person per day is about 10, and the specific quantity fluctuates with the business volume (the quantity may increase during the peak season, and overtime may be required);
• Quality inspection accuracy ≥ 95%;

Working hours

• Currently 09:00-18:00, with a 1-hour break in between;
• Night shift 10:00 pm-07:00 am, with a 1-hour break in between;

Rest time: 6 days off per month, rotating rest the training last 4-6 days, support training attending at home

Qualifications

• Fluent written English, able to write professional and natural business emails;
• 1+ year in e-commerce/fashion customer service; experience with Amazon/Shopify is a plus;
• Knowledge of apparel terms (e.g., size conversion, fabric care) and industry standards;
• Patience, stress-resistance, and ability to work across time zones;
• Basic CRM (e.g., Zendesk) and Excel skills;
• Preferred Skills Additional language skills (e.g., French, Spanish); Understanding of Western fashion market trends;
• Work Mode Full-time, flexible to shifts (covering EU/US time zones);

Customer Service Shopify Salesforce English Language Account Management Strong Work Ethic Call Centre

Working Location

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