Email & Chat Support Specialist (Night Shift)

TEMU; Manila; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

TEMU in Ortigas Center, Pasig, is seeking a detail‑oriented Non-Voice Customer Support Specialist to join our growing team. You will handle written customer inquiries, provide guidance, and take ownership of cases to resolution, delivering a positive experience.

Fresh graduates are welcome; night shifts, rotating schedules, weekends and holidays may be required. Strong written English and data-entry accuracy are valued as you help customers with orders and returns.

Qualifikationen

• High school diploma or equivalent; college degree is an advantage.
• Customer service experience is a plus; fresh graduates welcome.
• Strong written English and accurate data-entry skills.
• Careful, organized, and detail-oriented approach.
• Willingness to learn and adapt in a fast-paced environment.
• Flexible to work night shifts, weekends, and holidays.

Aufgaben

• Respond to customer inquiries about orders, returns, and general concerns via written communication.
• Provide general support and guidance to help customers find information.
• Take ownership of assigned cases and follow through until resolved.
• Listen with patience and empathy; escalate complex issues when needed.
• Follow established processes while maintaining accuracy and a positive customer experience.

Kenntnisse

Customer service

Written English

Data entry

Detail-oriented

Ausbildung

High school diploma

College degree

Jobbeschreibung

TEMU in Ortigas Center, Pasig, is seeking a detail‑oriented Non-Voice Customer Support Specialist to join our growing team. You will handle written customer inquiries, provide guidance, and take ownership of cases to resolution, delivering a positive experience.

Fresh graduates are welcome; night shifts, rotating schedules, weekends and holidays may be required. Strong written English and data-entry accuracy are valued as you help customers with orders and returns.