Customer Care Specialist — Rotating Shifts

TEMU; Eastern Manila District; On-site; PHP 223,000 - 402,000; Full time

Job summary

TEMU is hiring a customer service associate in Metro Manila. You will handle inquiries related to orders, returns, and general concerns, delivering friendly, solution-focused support.

The role requires strong written English, data entry accuracy, and the ability to work in a fast-paced environment, with willingness to rotate shifts and holidays. Prior customer service experience is a plus.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills and data entry.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Written English

Data entry

Detail-oriented

Organized

Fast-paced

Customer service

Education

High school diploma

Job description

TEMU is hiring a customer service associate in Metro Manila. You will handle inquiries related to orders, returns, and general concerns, delivering friendly, solution-focused support.

The role requires strong written English, data entry accuracy, and the ability to work in a fast-paced environment, with willingness to rotate shifts and holidays. Prior customer service experience is a plus.