Customer Support Specialist — Fast-Paced & Impactful

TEMU; Eastern Manila District; On-site; PHP 223,000 - 357,000; Full time

Job summary

Temu is seeking a Customer Service Agent in the Philippines to handle inquiries related to orders, returns, and general concerns. The role requires strong written English, data entry skills, and the ability to follow established processes in a fast-paced environment.

The ideal candidate has a high school diploma (college degree preferred) and is willing to work rotating shifts and holidays. Join Temu to support customers and drive satisfaction across the brand.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Experience in customer service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment; willing to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Data entry

Written English

Detail-oriented

Fast-paced environment

Education

High school diploma or equivalent

College degree preferred

Job description

Temu is seeking a Customer Service Agent in the Philippines to handle inquiries related to orders, returns, and general concerns. The role requires strong written English, data entry skills, and the ability to follow established processes in a fast-paced environment.

The ideal candidate has a high school diploma (college degree preferred) and is willing to work rotating shifts and holidays. Join Temu to support customers and drive satisfaction across the brand.