Customer Support Specialist — Rotating Shifts

TEMU; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

TEMU in Metro Manila, Philippines is hiring a Customer Service Representative to support orders, returns, and general inquiries. You will handle inquiries with a customer-first approach and resolve cases efficiently, ensuring a smooth experience for shoppers.

The ideal candidate has a high school diploma (college degree preferred), strong written English, good data-entry skills, and the ability to thrive in a fast-paced environment with rotating shifts and holidays.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented, organized, able to follow processes and meet deadlines.
• Able to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns with a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Written English communication

Data entry

Detail-oriented

Education

High school diploma or equivalent

College education preferred

Job description

TEMU in Metro Manila, Philippines is hiring a Customer Service Representative to support orders, returns, and general inquiries. You will handle inquiries with a customer-first approach and resolve cases efficiently, ensuring a smooth experience for shoppers.

The ideal candidate has a high school diploma (college degree preferred), strong written English, good data-entry skills, and the ability to thrive in a fast-paced environment with rotating shifts and holidays.