Night-Shift Non-Voice Customer Support Agent (On-site)

TEMU; Pasig; In loco; PHP 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

TEMU in Pasig, Philippines is seeking a Non-Voice Customer Service Agent to assist customers through written communication, resolve concerns, and create a positive experience. Fresh graduates are welcome, with on-site work at Ortigas Center and night/weekend/holiday shifts as needed.

The role emphasizes accurate data-entry, clear written English, and a proactive, empathetic approach to customer care in a fast-paced environment.

Competenze

• High school diploma or equivalent; college education or degree is an advantage.
• Customer service experience is a plus, but fresh graduates and candidates from other backgrounds are welcome to apply.
• Good written English communication skills and accurate data-entry skills.
• A careful, organized, and detail-oriented approach to work.
• The ability to follow procedures, manage tasks responsibly, and meet deadlines.
• Willingness to learn, adapt, and work in a fast-paced environment.
• Flexibility to work rotating shifts, including night shifts, weekends, and holidays.

Mansioni

• Respond to customer inquiries about orders, returns, and other general concerns through written communication.
• Provide general support and guidance to help customers find the information they need.
• Take ownership of assigned customer cases and follow through until they are resolved.
• Listen to customer concerns, approach each case with patience and empathy, and elevate more complex issues when necessary.
• Follow established processes while maintaining accuracy and a positive customer experience.

Descrizione del lavoro

TEMU in Pasig, Philippines is seeking a Non-Voice Customer Service Agent to assist customers through written communication, resolve concerns, and create a positive experience. Fresh graduates are welcome, with on-site work at Ortigas Center and night/weekend/holiday shifts as needed.

The role emphasizes accurate data-entry, clear written English, and a proactive, empathetic approach to customer care in a fast-paced environment.