Email & Chat Support Specialist - Entry Level Growth

GDV BUSINESS SERVICES CO.; Philippines; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career development

Health benefits

Performance incentives

Flexible work arrangements

Job summary

GDV Business Services Co. is seeking a Non-Voice Customer Support specialist to join our growing team in Central Cebu City, Cebu. This full-time role focuses on handling inquiries through non-voice channels with minimal calling, providing timely, precise support across email, chat, and ticketing systems.

The ideal candidate has strong written communication, attention to detail, and a willingness to learn. Fresh graduates are welcome; training and opportunities for advancement are provided.

Qualifications

• Strong written communication and professional email/chat responses.
• Detail-oriented and accurate documentation of interactions.
• Patient, empathetic demeanor and ability to stay calm under pressure.
• Basic computer skills with email, chat, and ticketing tools.
• Willing to learn new processes; reliable and punctual.
• Fresh graduates welcome; high school diploma required.

Responsibilities

• Respond to customer inquiries via email, chat, and ticketing systems promptly.
• Resolve issues accurately following established procedures.
• Handle minimal inbound calls when needed and escalate complex cases.
• Document all interactions in the support system.
• Maintain accurate records of customer information and outcomes.
• Identify patterns to inform process improvements.
• Collaborate with team and other departments for full support.
• Meet or exceed response time, resolution rate, and CSAT metrics.
• Adhere to company policies with professionalism.

Skills

Written communication

Attention to detail

Empathy

Multitasking

Problem solving

Reliability

Willingness to learn

Customer service exp

Education

High school diploma

Tools

Email

Chat platforms

Ticketing systems

Job description

GDV Business Services Co. is seeking a Non-Voice Customer Support specialist to join our growing team in Central Cebu City, Cebu. This full-time role focuses on handling inquiries through non-voice channels with minimal calling, providing timely, precise support across email, chat, and ticketing systems.

The ideal candidate has strong written communication, attention to detail, and a willingness to learn. Fresh graduates are welcome; training and opportunities for advancement are provided.