Non-Voice Customer Support | Minimal Calls | Open to Newbies

GDV BUSINESS SERVICES CO.; Philippines; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career development

Health benefits

Performance incentives

Flexible work arrangements

Job summary

GDV Business Services Co. is seeking a Non-Voice Customer Support specialist to join our growing team in Central Cebu City, Cebu. This full-time role focuses on handling inquiries through non-voice channels with minimal calling, providing timely, precise support across email, chat, and ticketing systems.

The ideal candidate has strong written communication, attention to detail, and a willingness to learn. Fresh graduates are welcome; training and opportunities for advancement are provided.

Qualifications

• Strong written communication and professional email/chat responses.
• Detail-oriented and accurate documentation of interactions.
• Patient, empathetic demeanor and ability to stay calm under pressure.
• Basic computer skills with email, chat, and ticketing tools.
• Willing to learn new processes; reliable and punctual.
• Fresh graduates welcome; high school diploma required.

Responsibilities

• Respond to customer inquiries via email, chat, and ticketing systems promptly.
• Resolve issues accurately following established procedures.
• Handle minimal inbound calls when needed and escalate complex cases.
• Document all interactions in the support system.
• Maintain accurate records of customer information and outcomes.
• Identify patterns to inform process improvements.
• Collaborate with team and other departments for full support.
• Meet or exceed response time, resolution rate, and CSAT metrics.
• Adhere to company policies with professionalism.

Skills

Written communication

Attention to detail

Empathy

Multitasking

Problem solving

Reliability

Willingness to learn

Customer service exp

Education

High school diploma

Tools

Email

Chat platforms

Ticketing systems

Job description

About the role

GDV Business Services Co. is seeking a Non-Voice Customer Support specialist to join our growing customer service team. This is a full-time position based in Central Cebu City, Cebu, offering an excellent opportunity for both experienced professionals and newcomers to the customer service industry. In this role, you will provide support to customers through non-voice channels, with minimal call interaction, making it an ideal entry point into the customer service sector. You will be responsible for managing customer inquiries, resolving issues efficiently, and maintaining high standards of service quality across multiple communication platforms.

Key responsibilities

• Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
• Resolve customer issues and concerns with accuracy and efficiency, following established procedures and guidelines
• Handle minimal inbound calls when necessary, providing support and escalating complex issues to appropriate teams
• Document all customer interactions thoroughly in the company's support system
• Maintain accurate records of customer information and resolution outcomes
• Identify patterns in customer inquiries and feedback to inform process improvements
• Collaborate with team members and other departments to ensure comprehensive customer support
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
• Adhere to company policies and procedures while maintaining professionalism at all times

What we're looking for

• Strong written communication skills with the ability to compose clear, concise, and professional responses
• Excellent attention to detail and accuracy in documenting customer interactions
• Patient and empathetic approach to customer service, with the ability to remain calm under pressure
• Basic computer literacy and proficiency with email, chat platforms, and ticketing systems
• Ability to multitask and manage multiple customer inquiries simultaneously
• Problem-solving mindset with the ability to think critically and find practical solutions
• Reliability and punctuality, with a strong commitment to meeting deadlines
• Willingness to learn and adapt to new processes and systems
• Previous customer service experience is advantageous but not required—we welcome applications from newcomers to the industry
• High school diploma or equivalent qualification

What we offer

• Full-time employment with a reputable business services company
• Competitive salary package commensurate with experience
• Comprehensive on-the-job training and support to help you succeed in the role
• Opportunities for career development and advancement within the company
• A supportive and collaborative team environment
• Health and wellness benefits
• Performance-based incentives and recognition programmes
• Flexible work arrangements where applicable

About us

GDV Business Services Co. is a dedicated customer service provider committed to delivering exceptional support solutions to our clients. We pride ourselves on building strong, reliable partnerships with our clients and fostering a positive, inclusive workplace culture. Our team is passionate about helping customers succeed and providing innovative service solutions. With a focus on quality, efficiency, and employee development, we have established ourselves as a trusted partner in the business services industry. We value our employees and invest in their growth and well-being, creating an environment where everyone can thrive and contribute meaningfully to our mission.