Multichannel Customer Support Specialist

GDV BUSINESS SERVICES CO.

Metro Manila

On-site

PHP 357,000 - 469,000

Full time

6 days ago

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Benefits offered by this job

Career progression

Professional development

Performance incentives

Comprehensive training

Job summary

GDV BUSINESS SERVICES CO. is seeking a Customer Support Specialist for a full-time position based in Santa Cruz, Manila City, Metro Manila. You will be the voice of the company, handling multi-channel inquiries and ensuring high-quality service with a starting salary of 35K.

Key duties include handling inquiries, providing information, resolving issues, processing orders/returns, and documenting interactions. There are opportunities for upselling and ongoing training and career development.

Qualifications

High school diploma or equivalent.
Experience in a customer service or call centre environment.
Excellent communication skills, verbal and written.
Ability to multitask and manage time efficiently.
Proficiency with computer systems and CRM software.
Customer-centric mindset with commitment to service quality.
Willingness to work varying shifts, including evenings/weekends.

Responsibilities

Handle inquiries via phone, email, chat, and other channels with professionalism.
Provide product and service information and address questions promptly.
Resolve complaints following company protocols.
Process orders, returns, refunds, and account modifications.
Document all interactions accurately in the database.
Meet or exceed performance targets (call handling time, FCR, CSAT).
Collaborate with teams to resolve complex issues and ensure satisfaction.
Follow scripts while maintaining a friendly, professional tone.
Identify opportunities for upselling or cross-selling when appropriate.
Continuously improve knowledge through training.