Call Center Agent - Telco Account | Paid Training | Weekends off

Sapien Global Careers

Manila

On-site

PHP 181,000 - 301,000

Full time

14 days+

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Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Career growth opportunities

Job summary

Sapient is hiring a Customer Service Representative (CSR) for a Telco account in Metro Manila. This onsite, full-time role offers a salary up to ₱27,000 monthly with paid training, HMO benefits, and career growth opportunities.

You will handle inbound calls, assist with billing and service requests, and provide excellent customer support in a fast-paced environment. Ideal candidates have good English, basic computer skills, and a willingness to work shifting schedules including weekends and

Qualifications

High School or College education is acceptable.
1 month BPO experience or 6 months customer-facing experience in another industry.
Good English communication skills.
Basic computer knowledge required.
Willing to work onsite and on shifting schedule.

Responsibilities

Assist customers by providing excellent support for Telco services.
Answer inbound calls professionally and courteously.
Assist with billing concerns, account inquiries, and service requests.
Troubleshoot basic mobile, internet, and telecom issues.
Update customer records using company systems.
Explain products, services, plans, and promotions.
Escalate complex concerns to the appropriate team.
Meet quality, productivity, and customer satisfaction standards.

Skills

Customer service

Communication skills

Problem solving

Time management

Basic computer skills

BPO experience

Shift work

Education

High School diploma or GED

Job description

Customer Service Representative (CSR) – Telco Account | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila

Start Your Career in Call Center Agent

Looking for Call Center jobs in Metro Manila? Sapient is hiring Call Center Agent for a Telco Account. If you enjoy helping customers, solving problems, and working in a fast-paced environment, this could be the right opportunity for you.

Join our growing team and enjoy competitive pay, paid training, HMO benefits, and opportunities for career growth.

Quick Job Overview

Position: Call Center Agent
Account: Telco Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities

What You'll Do

As a Customer Service Representative, you'll assist customers by providing excellent support and resolving inquiries related to telecommunications services.

Key Responsibilities

Answer inbound customer calls professionally and courteously.
Assist customers with billing concerns, account inquiries, and service requests.
Troubleshoot basic mobile, internet, and telecommunications issues.
Update customer records accurately using company systems.
Explain products, services, plans, and promotions.
Escalate complex concerns to the appropriate team when needed.
Meet quality, productivity, and customer satisfaction standards.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong problem-solving and customer service skills
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?

Competitive Compensation

Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay

Great Employee Benefits

HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders began their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for advancement.

What Is It Like Working at Sapient?

You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed.

Hiring Process

Getting hired is simple:

Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.

Frequently Asked Questions

What does a Customer Service Representative do?

A Call Center Agent helps customers by answering questions, resolving concerns, processing account requests, and providing information about products and services. For a Telco account, this includes billing support, account management, and basic technical troubleshooting.

What is a Telco Account?

A Telco Account supports customers of telecommunications companies. Representatives assist with mobile services, internet connections, billing inquiries, technical concerns, and account updates.

Do I need call center experience?

Qualifications may vary depending on the account. Applicants with experience in customer service, retail, hospitality, or BPO are encouraged to apply.

Is this a voice or non-voice account?

This is primarily a voice account, where you'll assist customers through inbound phone calls.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Customer Service Representatives typically have: