Customer Support | Sales Account | 1-day hiring process only

Sapien Global Careers; Manila; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Career growth opportunities

Performance incentives

Sales incentives

Night differential

Overtime pay

Holiday pay

Job summary

Sapient in Metro Manila is hiring a Customer Support (Sales Account) representative to engage with customers, understand their needs, and recommend products that fit their requirements while delivering an outstanding customer experience.

The role is onsite, full-time with a shifting schedule, offering a monthly salary of up to ₱27,000 plus benefits such as HMO, paid training, paid leave credits, and government-mandated benefits. Career growth opportunities are available.

Qualifications

• High School, Senior High School, or College Graduate.
• At least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry.
• Good English communication skills.
• Basic computer knowledge and ability to use company systems.
• Willing to work onsite and on a shifting schedule, including weekends/holidays if required.

Responsibilities

• Engage with customers, understand their needs, and recommend products or services.
• Handle inbound and/or outbound customer interactions professionally.
• Process orders, account updates, and service requests accurately.
• Address customer concerns and resolve issues promptly.
• Maintain accurate customer records using company systems.
• Achieve individual and team sales and customer satisfaction goals.
• Meet quality assurance and productivity standards.

Skills

Good English communication

Customer service and negotiation

Basic computer knowledge

Goal-oriented

Education

High School / Senior High / College Graduate

Job description

Customer Service Representative (CSR) – Sales Account | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila

Start Your Career in Customer Support (Sales Account)

Looking for Call Center jobs in Metro Manila? Sapient is hiring Customer Support (Sales Account). If you enjoy communicating with customers, identifying their needs, and recommending products or services, this is an excellent opportunity to build a rewarding career in sales and customer service.

Join our growing team and enjoy competitive pay, paid training, HMO benefits, performance incentives, and opportunities for career advancement.

Quick Job Overview

• Position: Customer Support (Sales Account)
• Salary: Up to ₱27,000 monthly
• Work Setup: Onsite
• Employment Type: Full-time
• Location: Metro Manila
• Schedule: Shifting schedule
• Training: Paid training provided
• Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities

What You'll Do

As a Customer Support (Sales Account), you'll engage with customers, understand their needs, and recommend products or services that best fit their requirements while delivering an outstanding customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer interactions professionally.
• Identify customer needs and recommend suitable products or services.
• Explain product features, pricing, promotions, and special offers.
• Process orders, account updates, and service requests accurately.
• Address customer concerns and resolve issues promptly.
• Maintain accurate customer records using company systems.
• Achieve individual and team sales and customer satisfaction goals.
• Meet quality assurance and productivity standards.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

• High School, Senior High School, or College Graduate
• Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
• Good English communication skills
• Basic computer knowledge
• Strong customer service, sales, and negotiation skills
• Goal-oriented with the ability to meet performance targets
• Willing to work onsite
• Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?

Competitive Compensation

• Up to ₱27,000 monthly salary
• Performance incentives
• Sales incentives and bonuses
• Night differential
• Overtime pay
• Holiday pay

Great Employee Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, team leaders, and sales managers started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.

What Is It Like Working at Sapient?

You'll work in a collaborative and supportive environment where your success is recognized and rewarded. We provide the training, tools, and guidance you need to build a successful career in sales and customer service.

Hiring Process

Getting hired is simple:

1. Submit your application.
2. Complete the initial screening.
3. Take the required assessment (if applicable).
4. Attend the interview.
5. Receive your job offer.
6. Start your paid training.

Frequently Asked Questions

What does a Sales Account Customer Service Representative do?

A Sales Account Customer Service Representative assists customers by recommending products or services, answering inquiries, processing orders, and helping customers make informed purchasing decisions while delivering excellent customer service.

What is a Sales Account?

A Sales Account focuses on promoting products or services, assisting customers with purchases, processing orders, and helping businesses achieve sales goals while maintaining high customer satisfaction.

Do I need call center experience?

Qualifications may vary depending on the account. Applicants with experience in customer service, retail, sales, hospitality, or BPO are encouraged to apply.

Is this a voice or non-voice account?

This position may involve voice support, outbound sales, or a combination of inbound and outbound customer interactions, depending on the assigned account.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Sales Account Customer Service Representatives typically have:

• Excellent communication skills
• Active listening
• Sales and negotiation skills
• Customer service skills
• Problem-solving abilities
• Basic computer knowledge
• Confidence and persuasion skills
• Goal-oriented mindset

What benefits will I receive?

Qualified employees may enjoy:

• Competitive salary
• Performance and sales incentives
• Paid training
• HMO from Day 1
• Paid leave credits
• Government-mandated benefits
• 13th Month Pay
• Career growth opportunities

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