Electrical Services Intake & Scheduling Specialist

BruntWork; Metro Manila; À distance; PHP 1 800 000 - 2 475 000; Plein temps

Résumé du poste

BruntWork seeks an organized Admin Assistant / Receptionist to support daily operations for an electrical services business in Victoria, Australia. The role manages inquiries, schedules service calls, coordinates bookings, maintains records, and follows up on quotes.

You’ll be the primary contact for customers, ensuring professional handling of inquiries and efficient appointment scheduling. Ideal candidates have prior admin/reception experience, excellent written and spoken English, and strong

Qualifications

• Experience as admin assistant, receptionist, customer service, scheduling, or dispatch support.
• Clear verbal communication with a neutral accent suitable for Australian-based customers.
• Strong telephone etiquette and professional customer communication.
• Excellent organizational skills and attention to detail.
• Strong written English with accurate spelling and grammar.
• Ability to learn web-based scheduling, calendar, dispatch, and CRM systems quickly.
• Good computer literacy navigating multiple browser-based apps.

Responsabilités

• Answer inbound calls professionally and promptly, ensuring no inquiry or lead is missed.
• Respond to customer questions and service inquiries with clear, courteous communication.
• Gather relevant customer information and record inquiry details accurately.
• Schedule service calls and allocate jobs using the shared calendar and dispatch systems.
• Coordinate appointment bookings based on customer availability and job requirements.
• Ensure job details, customer information, appointment times, and notes are recorded accurately.
• Update scheduling systems when appointments are confirmed or rescheduled.
• Maintain up-to-date customer records, job information, quotes, and scheduling data.
• Follow up on outstanding quotes to encourage customer responses and conversions.
• Contact customers to confirm whether they wish to proceed with quoted work.

Connaissances

Administrative experience

Organizational skills

Telephone etiquette

Written English

Customer service

Scheduling/dispatch

Outils

Web-based scheduling systems

Description du poste

BruntWork seeks an organized Admin Assistant / Receptionist to support daily operations for an electrical services business in Victoria, Australia. The role manages inquiries, schedules service calls, coordinates bookings, maintains records, and follows up on quotes.

You’ll be the primary contact for customers, ensuring professional handling of inquiries and efficient appointment scheduling. Ideal candidates have prior admin/reception experience, excellent written and spoken English, and strong