Education Communications VA - Client Success & Scheduling

Acxelsus Pte Ltd.

Pasig

Hybrid

PHP 335,000 - 614,000

Full time

5 days ago

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Benefits offered by this job

Market-competitive salary

Health & group life Insurance

Fixed weekends off; Dayshift schedule

Paid time off and birthday leave

Learning & development

Employee recognition

Work-life balance

Diverse and positive work environment

Job summary

Acxelsus Pte Ltd. seeks an Admin & Communications Virtual Assistant to support a Singapore-based education company offering tutoring, admissions, and university services. The role involves handling communications with parents, students, teachers, and schools; coordinating schedules; and assisting with admin and operations.

The ideal candidate is warm, organized, proactive, and an excellent communicator. Korean language skills are a strong advantage.

Qualifications

2–3 years in virtual assistance or customer communications.
Strong ability to manage multiple chats, calls, and schedules with accuracy.
Proficiency with WhatsApp, KakaoTalk, LINE, email, and Google Workspace.
Positive, proactive demeanor; able to engage teens, parents, and professionals.
Bachelor's degree in Communications, Education, Business, or related field preferred.

Responsibilities

Inquiry management via phone, WhatsApp, KakaoTalk, LINE, and email.
Send daily class reminders to parents and teachers via messaging apps.
Draft and send scheduled announcements to parents and teachers by email and chat.
Coordinate class bookings, tutor schedules, and flag conflicts with operations.
Create and maintain warm, professional message templates and updates.
Correspond with partner schools on schedules and follow-ups.
Support social media posting and basic graphics/video content if possible.
Prepare regular summaries of inquiries, bookings, and open issues.
Perform daily data entry and keep records in Google Sheets/docs.
Conduct online research and assist with admin tasks as needed.