Client Communications Coordinator

Acxelsus Pte Ltd.; Pasig; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Market-competitive salary

Health & group life Insurance

Fixed weekends off; Dayshift schedule

Paid time off and birthday leave

Learning & development

Employee recognition

Work-life balance

Diverse and positive work environment

Job summary

Acxelsus Pte Ltd. seeks an Admin & Communications Virtual Assistant to support a Singapore-based education company offering tutoring, admissions, and university services. The role involves handling communications with parents, students, teachers, and schools; coordinating schedules; and assisting with admin and operations.

The ideal candidate is warm, organized, proactive, and an excellent communicator. Korean language skills are a strong advantage.

Qualifications

• 2–3 years in virtual assistance or customer communications.
• Strong ability to manage multiple chats, calls, and schedules with accuracy.
• Proficiency with WhatsApp, KakaoTalk, LINE, email, and Google Workspace.
• Positive, proactive demeanor; able to engage teens, parents, and professionals.
• Bachelor's degree in Communications, Education, Business, or related field preferred.

Responsibilities

• Inquiry management via phone, WhatsApp, KakaoTalk, LINE, and email.
• Send daily class reminders to parents and teachers via messaging apps.
• Draft and send scheduled announcements to parents and teachers by email and chat.
• Coordinate class bookings, tutor schedules, and flag conflicts with operations.
• Create and maintain warm, professional message templates and updates.
• Correspond with partner schools on schedules and follow-ups.
• Support social media posting and basic graphics/video content if possible.
• Prepare regular summaries of inquiries, bookings, and open issues.
• Perform daily data entry and keep records in Google Sheets/docs.
• Conduct online research and assist with admin tasks as needed.

Skills

Communication

English proficiency

Korean language

multitasking

Education

Bachelor's degree in Communications, Education, Business, or related field

Tools

WhatsApp

KakaoTalk

LINE

Google Workspace

Photoshop/Graphic Design

Job description

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

The Admin & Communications Virtual Assistant will support a Singapore-based education company providing tutoring, school admissions, and university application services. The role involves handling parent, student, teacher, and school communications, coordinating schedules, and assisting with admin and operations. The ideal candidate is warm, organized, proactive, and an excellent communicator. Korean language skills are a strong advantage.

Key Responsibilities

• Inquiry Management: Handle phone calls and respond promptly to messages through WhatsApp, KakaoTalk, LINE, and email, including inquiries, booking requests, follow-ups, and schedule changes.
• Daily Class Reminders: Send daily class schedule reminders to parents and teachers via WhatsApp, KakaoTalk, and LINE.
• Scheduled Announcements: Send scheduled information blasts to parents and teachers via WhatsApp, KakaoTalk, and email.
• Scheduling Coordination: Coordinate class bookings, tutor schedules, and changes, and flag conflicts to the operations team.
• Message Content: Draft and maintain message templates, reminders, and parent updates that stay warm, professional, and consistent.
• Partner Communications: Correspond with partner schools and education institutions on schedules and follow-ups.
• Social Media Support: Support social media posting and simple graphics or video content, where skills allow.
• Reporting: Prepare regular summaries of inquiries, bookings, and open issues for management.
• Data Entry & Records: Perform daily data entry and keep records accurate in Google Sheets and Google Docs.
• Research & Admin Support: Conduct online research and assist with administrative tasks as needed.

Qualifications

• Experience: At least 2-3 years as a virtual assistant or in customer service, client communications, admin support, or education is preferred; strong entry-level candidates will be considered.
• Functional Skill: Confident handling both calls and written messages, and able to manage multiple conversations, schedules, and deadlines with accuracy.
• Tech Skills: Comfortable with WhatsApp, KakaoTalk, LINE, email, and Google Workspace; social media, Photoshop, graphic design, or video editing skills are a strong plus.
• Soft Skills: Excellent communicator who is warm, positive, and professional; organized, detail-oriented, and proactive; able to connect well with teenagers, parents, and professionals; genuine interest in education.
• Language: Excellent spoken and written English; Korean at any level is a big plus; other languages such as Thai or Burmese are an advantage.
• Education: Bachelor's degree in Communications, Education, Business, or a related field is preferred.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment