Editorial & Client Support Specialist

Notified; Makati; On-site; PHP 390,600 - 558,000; Full time

Job summary

Notified in Makati, Philippines seeks a detail-oriented Communications Support Specialist to review and format press releases for our clients. You will assist with inquiries via phone and email and ensure consistency with client versions.

Role requires a Bachelor’s degree and 1–2 years of customer service experience; you will also support regulatory filings like SEDAR and EDGAR and collaborate across departments. Occasional overtime and weekend shifts may apply.

Qualifications

• Bachelor’s degree in English, Communications, Journalism, Marketing or related field.
• 1-2 years of professional experience; prior newswire experience is a plus.
• Customer service experience in a fast-paced environment.
• Strong communication and customer service skills.
• Demonstrates confidence, enthusiasm and a can-do attitude.
• Excellent multi-tasking and time-management abilities.

Responsibilities

• Review clients’ press releases for grammar, spelling, and consistency; no fact-checking.
• Format press releases to match client versions closely.
• Support clients via phone and email.
• Assist with regulatory filings such as SEDAR and EDGAR.
• Assist with client account maintenance, email lists, new users and multimedia libraries.
• Collaborate with teammates and across departments.
• Act as the clients’ primary contact for administrative and consultative needs.
• Starting time can be any time of day.
• Occasional overtime during high volume; weekend on-call shifts, holidays and remote monitoring shifts.

Skills

Customer service

Communication

Time management

Multitasking

Stress management

Confidence

Education

Bachelor’s degree in English/Communications

Tools

SEDAR

EDGAR

Job description

Notified in Makati, Philippines seeks a detail-oriented Communications Support Specialist to review and format press releases for our clients. You will assist with inquiries via phone and email and ensure consistency with client versions.

Role requires a Bachelor’s degree and 1–2 years of customer service experience; you will also support regulatory filings like SEDAR and EDGAR and collaborate across departments. Occasional overtime and weekend shifts may apply.