Client Success & Support Specialist

Agents Of Value; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Agents Of Value in the Philippines seeks a client support specialist to provide product and service information to clients via email, phone, and live chat. You will address inquiries, gather details, and ensure first-contact resolution where possible.

The role emphasizes excellent English communication, active listening, accurate data recording, and adherence to company procedures to meet targets and maintain client satisfaction.

Qualifications

• Excellent oral English communication and presentation skills.
• Advanced typing speed.
• Strong call handling and active listening skills.
• Ability to multi-task and manage time effectively.
• Ability to adapt/respond to different types of clients’ characters.

Responsibilities

• Internet Research
• Client Support (Email / Call / Live Chat)
• Meet personal and/or client service requirements, targets and/or quotas
• Data Gathering and Analysis
• Create Reports and File Documentations
• Follow communication procedures, guidelines and policies

Skills

Excellent oral English communication

Advanced typing speed

Strong call handling

Time management

Adaptability with clients

Job description

Agents Of Value in the Philippines seeks a client support specialist to provide product and service information to clients via email, phone, and live chat. You will address inquiries, gather details, and ensure first-contact resolution where possible.

The role emphasizes excellent English communication, active listening, accurate data recording, and adherence to company procedures to meet targets and maintain client satisfaction.