Editor

Notified; Makati; On-site; PHP 390,600 - 558,000; Full time

Job summary

Notified in Makati, Philippines seeks a detail-oriented Communications Support Specialist to review and format press releases for our clients. You will assist with inquiries via phone and email and ensure consistency with client versions.

Role requires a Bachelor’s degree and 1–2 years of customer service experience; you will also support regulatory filings like SEDAR and EDGAR and collaborate across departments. Occasional overtime and weekend shifts may apply.

Qualifications

• Bachelor’s degree in English, Communications, Journalism, Marketing or related field.
• 1-2 years of professional experience; prior newswire experience is a plus.
• Customer service experience in a fast-paced environment.
• Strong communication and customer service skills.
• Demonstrates confidence, enthusiasm and a can-do attitude.
• Excellent multi-tasking and time-management abilities.

Responsibilities

• Review clients’ press releases for grammar, spelling, and consistency; no fact-checking.
• Format press releases to match client versions closely.
• Support clients via phone and email.
• Assist with regulatory filings such as SEDAR and EDGAR.
• Assist with client account maintenance, email lists, new users and multimedia libraries.
• Collaborate with teammates and across departments.
• Act as the clients’ primary contact for administrative and consultative needs.
• Starting time can be any time of day.
• Occasional overtime during high volume; weekend on-call shifts, holidays and remote monitoring shifts.

Skills

Customer service

Communication

Time management

Multitasking

Stress management

Confidence

Education

Bachelor’s degree in English/Communications

Tools

SEDAR

EDGAR

Job description

• Review clients’ press releases for grammatical errors, spelling errors, and inconsistencies. Does not involve fact-checking.
• Format press releases to match the client’s original version as closely as possible.
• Support clients with a range of requests and enquiries via phone and email.
• Assist with our clients’ regulatory needs, such as SEDAR and EDGAR filing.
• Assist with our clients’ account maintenance, such as managing email lists, adding new users and accounts, and managing multimedia libraries.
• Embraces collaborating with teammates and across departments.
• Knowledge of other Notified products.
• Act as our clients’ primary contact, supporting our clients’ administrative and consultative needs in addition to press release service requests.
• The starting time for this position may be any time of day.
• Ability to work occasional overtime during high volume periods.
• Required to work occasional weekend on call shifts, holidays and occasional remote monitoring shifts outside your typical schedule each year.

Management Level

H

Essential Duties

• Review clients’ press releases for grammatical errors, spelling errors, and inconsistencies. Does not involve fact-checking.
• Format press releases to match the client’s original version as closely as possible.
• Support clients with a range of requests and enquiries via phone and email.
• Assist with our clients’ regulatory needs, such as SEDAR and EDGAR filing.
• Assist with our clients’ account maintenance, such as managing email lists, adding new users and accounts, and managing multimedia libraries.
• Embraces collaborating with teammates and across departments.
• Knowledge of other Notified products.
• Act as our clients’ primary contact, supporting our clients’ administrative and consultative needs in addition to press release service requests.
• The starting time for this position may be any time of day.
• Ability to work occasional overtime during high volume periods.
• Required to work occasional weekend on call shifts, holidays and occasional remote monitoring shifts outside your typical schedule each year.

Minimum Qualifications

Education

• Bachelor’s degree from an accredited college or university with major course work English, Communications, Journalism, Marketing or related field required. Equivalent work experience in a similar position may be substituted for education requirements.

Experience

• 1-2 years of professional experience required (previous newswire experience a plus).
• Customer service experience in a fast-paced environment required.

Other

• Projects self-confidence, enthusiasm, and a positive, can-do attitude.
• Excellent multi-tasking skills.
• The ability to maintain focus in stressful situations.
• Exceptional time-management skills, ability to prioritize assignments and meet deadlines.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.