EDI Quality Analyst — Growth, Free Lunch & Onsite Perks

iSupport Worldwide; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Free lunch and snacks

Onsite gym with instructor

Annual fitness challenge up to Php 70,

Job summary

iSupport Worldwide in Metro Manila is seeking a quality assurance/EDI specialist to maintain inbound and outbound EDI files (ANSI X12, 834, flat files) and review discrepancies ensuring data accuracy for US healthcare partners.

The role requires 1 year in QA or EDI, familiarity with HIPAA EDI protocols, and strong English communication. Onsite in Ortigas with rotating shifts and a comprehensive perk package is offered.

Qualifications

• Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered).
• 1 year of prior experience in quality assurance.
• Minimum of 2 months/years of experience in the BPO/call center industry.
• 1 year of prior experience with EDI formats is a plus.
• 1 year of work experience specializing in US health insurance, customer service, or third-party administrator is a plus.
• Working knowledge of HIPPA EDI protocols.
• Detail-oriented with focus on continuous improvement and problem solving.
• Excellent planning and organizational skills with ability to manage multiple tasks to completion.
• Excellent English written and verbal communication skills; ability to communicate professionally.
• Confidentiality of sensitive information.
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook).
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off).

Responsibilities

• Identify and report issues and opportunities for improvement related to processes and procedures.
• Develop and maintain documentation related to EDI processes, including reports, metrics, and improvement plans.
• Monitor all EDI file processing for quality, troubleshoot, and resolve all transaction file issues.
• Monitor, track, and update data required for file transmission.
• Assist internal and external teams with queries regarding file transactions.
• Participate in meetings as needed.
• Stay updated on industry standards and regulations related to US healthcare and EDI.
• Support and sustain a positive work environment that fosters team performance through own work and behavior.
• Perform special tasks and assignments as needed.

Skills

Quality assurance

EDI formats

US health insurance knowledge

HIPAA protocols

English communication

MS Office

Education

Bachelor's/College Degree

Tools

Microsoft Office Suite

Job description

iSupport Worldwide in Metro Manila is seeking a quality assurance/EDI specialist to maintain inbound and outbound EDI files (ANSI X12, 834, flat files) and review discrepancies ensuring data accuracy for US healthcare partners.

The role requires 1 year in QA or EDI, familiarity with HIPAA EDI protocols, and strong English communication. Onsite in Ortigas with rotating shifts and a comprehensive perk package is offered.