Electronic Data Quality Analyst

iSupport Worldwide; Pasig; On-site; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activity

Annual fitness challenge up to Php 700

Weekly engagement prizes up to Php 3,0

Upskilling academy

Modern facilities

Sleeping quarters

Game area

Chat room

Shower room

Job summary

iSupport Worldwide is seeking a motivated QA/EDI specialist to maintain the quality of inbound and outbound EDI files (ANSI X12, 834, flat files). The role requires sharp attention to detail, strong communication, and a focus on process improvement.

The ideal candidate has 1 year QA experience, at least 2 months in a BPO environment, and familiarity with HIPAA EDI protocols. Onsite work is required in Ortigas with a shifting schedule and Sat-Sun off.

Qualifications

• Bachelor's degree in any field or equivalent experience.
• 1 year of quality assurance experience.
• Minimum 2 months/years in the BPO/call center industry.
• 1 year of experience with EDI formats is a plus.
• 1 year of experience in US health insurance, customer service, or third‑party administrator is a plus.
• Working knowledge of HIPAA EDI protocols.
• Detail-oriented with continuous improvement focus.
• Excellent planning and organizational skills; can manage multiple tasks.

Responsibilities

• Identify and report issues and opportunities for improvement related to processes and procedures.
• Develop and maintain documentation related to EDI processes, including reports, metrics, and improvement plans.
• Monitor all EDI file processing for quality, troubleshoot, and resolve file issues.
• Monitor, track, and update data required for file transmission.
• Assist internal and external teams with queries regarding file transactions.
• Participate in meetings as needed.
• Stay updated on industry standards and regulations related to US healthcare and EDI.
• Support a positive work environment and collaborate with team members.

Skills

Quality assurance

EDI knowledge

US healthcare knowledge

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Word

Excel

Teams

Outlook

Job description

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our inbound and outbound Electronic Data (EDI) files (ANSI X12, 834 files, flat files, IEEE, etc.) through review of the file and any reported discrepancies. The ideal candidate must have at least 1 years’ experience in quality assurance and/or EDI standards, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.

Key Responsibilities:

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to EDI processes, including reports, metrics, and improvement plans
• Monitor all EDI file processing for quality, troubleshoot, and resolve all transaction file issues
• Monitor, track, and update data required for file transmission
• Assist internal and external teams with any queries regarding file transactions
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and EDI
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

• At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
• 1 year of prior experience in quality assurance
• Minimum of 2 months/years of experience in the BPO/call center industry
• 1 year of prior experience with EDI formats is a plus
• 1 year of work experience specializing in US health insurance, customer service, or third‑party administrator is a plus
• Working knowledge of HIPAA EDI protocols
• Detail-oriented with a focus on continuous improvement and problem‑solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Ability to maintain confidentiality of sensitive information
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat‑Sun off)

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State‑of‑the‑art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room