Onsite Night-Shift Customer Care Specialist – Cebu

Xerox; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Onsite work

Night shift

Job summary

Xerox is seeking a Customer Care Specialist in Cebu to deliver exceptional support across phone, email, and chat. You will manage inquiries, coordinate with internal teams to resolve issues, and ensure timely, accurate service while fostering a customer-focused, collaborative environment.

Ideal candidates have 3+ years in customer service, strong English skills, and experience with CRM/ticketing systems. Night shifts and weekends may be required in this role at Xerox Philippines.

Qualifications

• Bachelor’s degree required.
• 3+ years in customer service, preferably within a BPO/shared services.
• Strong English written and verbal communication.
• Proficiency in Microsoft Excel.
• Experience in SLA-driven, high-volume customer service environments.
• Ability to collaborate with cross-functional and global teams.
• Willingness to work a night shift and weekends as needed.
• Experience with CRM/ticketing systems is a plus.
• Background in logistics or process improvement initiatives is an advantage.

Responsibilities

• Provide timely, professional customer support via phone, email, and chat.
• Manage and track customer cases to ensure resolution within service levels.
• Partner with internal teams to investigate and resolve customer concerns efficiently.
• Monitor ongoing requests and proactively follow up to ensure closure and satisfaction.
• Communicate updates, resolutions, and next steps clearly to customers.
• Handle escalated and complex issues with a solution-oriented approach.
• Maintain accurate records of customer interactions, transactions, and case activities.

Skills

Customer service

English proficiency

Cross-functional collaboration

Microsoft Excel

CRM & ticketing

SLA-driven support

Education

Bachelor’s degree

Tools

CRM systems

Excel

Job description

Xerox is seeking a Customer Care Specialist in Cebu to deliver exceptional support across phone, email, and chat. You will manage inquiries, coordinate with internal teams to resolve issues, and ensure timely, accurate service while fostering a customer-focused, collaborative environment.

Ideal candidates have 3+ years in customer service, strong English skills, and experience with CRM/ticketing systems. Night shifts and weekends may be required in this role at Xerox Philippines.