Ecommerce CX Insights Analyst (Hybrid, EMEA)

Xerox Philippines; Lapu-Lapu; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Xerox Philippines is seeking a data-driven eCommerce Customer Experience (CX) Analyst to design and manage customer feedback programs across digital channels. You will analyze survey data, identify trends, and deliver actionable insights to improve the online customer journey.

The role requires 3–5 years in CX analytics, Power BI proficiency, and experience with survey platforms. It offers a hybrid work model with opportunities across Operations, Digital Commerce, and Marketing.

Qualifications

• Bachelor's degree in Business, Marketing, Data Analytics, Statistics, or related field.
• 3-5 years of experience in Customer Experience Analytics, Data Analytics, Market Research, BI, or related discipline.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Experience with customer feedback and survey platforms such as Medallia, Qualtrics, InMoment, or similar tools.
• Proficiency in Microsoft Power Platform tools, including Power BI and Power Automate.

Responsibilities

• Design, administer, and manage customer feedback surveys across key customer touchpoints.
• Analyze survey responses, CX metrics, eCommerce feedback, and online reviews to identify trends and pain points.
• Develop and maintain reports, dashboards, scorecards, and presentations for stakeholders.
• Support closed-loop feedback by routing concerns to appropriate teams.
• Collaborate with cross-functional teams to improve feedback collection and resolution.
• Translate complex customer data into meaningful business recommendations.
• Monitor CX performance metrics and track improvement initiatives over time.
• Create visualizations and dashboards using Power BI and other tools.
• Support strategic CX initiatives through data-driven insights.

Skills

Strong analytical skills

Strong written and verbalcommunication

Independent and collaborative work

Education

Bachelor's degree in Business/Marketing/Data Analytics/Statistics

Tools

Medallia

Qualtrics

InMoment

Power BI

Power Automate

Excel

Job description

Xerox Philippines is seeking a data-driven eCommerce Customer Experience (CX) Analyst to design and manage customer feedback programs across digital channels. You will analyze survey data, identify trends, and deliver actionable insights to improve the online customer journey.

The role requires 3–5 years in CX analytics, Power BI proficiency, and experience with survey platforms. It offers a hybrid work model with opportunities across Operations, Digital Commerce, and Marketing.