Ecommerce Supervisor

Whiteplane, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Whiteplane, Inc. in Metro Manila is seeking an Ecommerce Supervisor to oversee daily operations of our online stores, ensure accurate product listings, and deliver a smooth customer experience.

You will coordinate with cross-functional teams to execute online sales strategies and manage platform relationships with Lazada, Shopee, Shopify, and Magento. You will monitor performance, optimize listings, support marketing campaigns, and align stock levels with warehouse systems to drive growth and

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or related field.
• At least 2 years of experience in ecommerce operations or supervisory role.
• Familiarity with Lazada, Shopee, Shopify, or Magento.
• Strong organizational and multitasking skills with focus on accuracy and efficiency.
• Excellent communication skills and ability to coordinate with cross-functional teams.
• Working knowledge of digital marketing tools, SEO, and web analytics (e.g., Google Analytics).
• Proficiency in MS Excel, PowerPoint, and other office tools.
• Detail-oriented with proactive approach to problem-solving and process improvement.

Responsibilities

• Supervise daily ecommerce activities including product uploads, inventory updates, order processing, and customer service coordination.
• Ensure all product listings are accurate, visually appealing, and aligned with brand guidelines.
• Coordinate with the marketing team to support online promotions, campaigns, and product launches.
• Monitor online store performance, sales reports, and customer feedback to identify areas for improvement.
• Assist in implementing SEO and digital marketing strategies to boost traffic and sales.
• Liaise with logistics and fulfillment teams to ensure timely and accurate deliveries.
• Maintain strong relationships with ecommerce platforms such as Lazada, Shopee, and other marketplaces.
• Ensure proper alignment of stock levels between warehouse systems and online platforms.
• Support the Ecommerce Manager in developing and refining ecommerce strategies.

Skills

Ecommerce operations

Cross-functional coordination

SEO basics

Communication

Attention to detail

Education

Bachelor’s degree in Business, Marketing, IT or related field

Tools

Lazada

Shopee

Shopify

Magento

Google Analytics

MS Excel

PowerPoint

Job description

Job Overview: Ecommerce Supervisor

An Ecommerce Supervisor is responsible for overseeing the day-to-day operations of the company's ecommerce platforms to ensure efficient processes, accurate product representation, and a smooth customer experience. This role supports the execution of online sales strategies and collaborates with cross-functional teams to meet business objectives and drive growth.

Key Responsibilities:

• Supervise daily ecommerce activities including product uploads, inventory updates, order processing, and customer service coordination.

• Ensure all product listings are accurate, visually appealing, and aligned with brand guidelines.

• Coordinate with the marketing team to support online promotions, campaigns, and product launches.

• Monitor online store performance, sales reports, and customer feedback to identify areas for improvement.

• Assist in implementing SEO and digital marketing strategies to boost traffic and sales.

• Liaise with logistics and fulfillment teams to ensure timely and accurate deliveries.

• Maintain strong relationships with ecommerce platforms such as Lazada, Shopee, and other marketplaces.

• Ensure proper alignment of stock levels between warehouse systems and online platforms.

• Support the Ecommerce Manager in developing and refining ecommerce strategies.

Qualifications:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.

• At least 2 years of experience in ecommerce operations or a related supervisory role.

• Familiarity with ecommerce platforms like Lazada, Shopee, Shopify, or Magento.

• Strong organizational and multitasking skills with a focus on accuracy and efficiency.

• Excellent communication skills and the ability to coordinate with cross-functional teams.

• Working knowledge of digital marketing tools, SEO, and web analytics (e.g., Google Analytics).

• Proficiency in MS Excel, PowerPoint, and other office productivity tools.

• Detail-oriented with a proactive approach to problem-solving and process improvement.

Job Type: Full-time