E-Commerce Operations Specialist

Wook Global Philippine Technology Inc.; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading e-commerce operations company in Metro Manila, Philippines, seeks an experienced E-commerce Operations Manager. The candidate will be responsible for managing Lazada and Shopee stores, planning promotions, and enhancing conversion rates. Applicants must have over 3 years of experience in e-commerce and excellent analytical skills. A strong spirit of teamwork and good communication abilities are essential for this role.

Qualifications

• More than 3 years of Shopee or Lazada operating experience.
• Deep understanding of e-commerce.
• Experience in 3C accessories product operation is preferred.

Responsibilities

• Responsible for daily operation and management of Lazada and Shopee stores.
• Plan store promotions and improve conversion rates.
• Monitor daily store data and optimize storefront.

Skills

E-commerce management

Data analysis

Teamwork

Communication skills

Event planning

Education

Bachelor’s degree in Business Studies/Administration/Management, Commerce, Mass Communications or equivalent

Tools

Shopee background tools

Lazada background tools

Job description

DUTIES AND RESPONSIBILITIES

• Responsible for the daily operation and management of Lazada and Shopee stores, familiar with promotion, control the implementation of store details, and achieve the established performance goals as planned.
• Familiar with platform activities and rules, responsible for connecting with platform operations, seeking more resources for the store, and formulating event promotion plans to ensure performance improvement.
• Responsible for the planning of store promotions, related sales, and to improve the store conversion rate.
• Research on Lazada and Shopee marketing tools using Facebook and Tiktok to drain traffic, put forward application solutions, increase in-store traffic, increase click rate, page view and conversion rate.
• Responsible for monitoring daily store data (traffic data, sales data, commodity data), diagnosing and optimizing the storefront and implementing follow-up execution results.
• Regularly track and evaluate the effect, and submit a statistical analysis report of the promotion effect, put forward marketing improvement measures in a timely manner and give practical improvement plans.
• Pay attention to competing products and industry data, analyze various operational data, and put forward reasonable suggestions.
• Maintain good communication and interaction with the platform manager, service manager, and platform customer service
• Other tasks may be assigned by his superior from time to time.

QUALIFICATIONS

• Bachelor’s degree in Business Studies/Administration/Management, Commerce, Mass Communications or equivalent.
• More than 3 years of Shopee or Lazada operating experience, with a deep understanding of e-commerce
• Experience in 3C accessories product operation is preferred;
• Familiar with the rules of Shopee and Lazada platform, master the relevant knowledge of platform operation, background operations and proficient in using Shopee/Lazada background and data analysis tools
• Good at industry category data analysis, good at event planning and reporting
• Have teamwork spirit, strong enterprising spirit and ability to resist pressure
• Good communication and coordination skills, love e-commerce, have a sense of responsibility, be good at learning, and be motivated.
• Must have work experience in handling online store operations both Lazada and Shopee (at least 3 years)
• Excellent communication skills and customer service skills
• Ability to learn actively and complete work efficiently;