Ecommerce Supervisor

Whiteplane, Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Whiteplane, Inc. is seeking an E-commerce Supervisor to oversee online retail operations across Shopee, Lazada, TikTok Shop, Zalora, Shopify, and other platforms in the Philippines.

You will drive online sales, manage product listings, campaigns, and inventory, coordinate with Marketing, Warehouse, and Finance, and optimize customer experience and marketplace performance.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, Retail Management, or related field.
• 3–5 years of experience in e-commerce, online retail, marketplace management, or digital sales, preferably in retail.
• Experience managing platforms such as Shopee, Lazada, TikTok Shop, Zalora, Shopify, or other e-commerce platforms.
• Strong understanding of online retail operations, marketplace promotions, digital merchandising, and customer journey.
• Proficient in analyzing sales data and e-commerce performance metrics.
• Strong communication, coordination, and negotiation skills.
• Good understanding of inventory, order fulfillment, and online customer service processes.
• Proficient in Microsoft Excel/Google Sheets and other e-commerce or analytics tools.
• Ability to manage multiple projects, deadlines, and marketplace campaigns simultaneously.
• Willing to work in a fast-paced retail environment and during major online campaign periods or sale events.

Responsibilities

• Manage and oversee daily operations of the company’s e-commerce platforms and online marketplaces.
• Monitor online sales performance, revenue, conversion rates, traffic, and other key e-commerce metrics.
• Develop and implement strategies to achieve monthly and annual online sales targets.
• Ensure accurate and updated product listings, pricing, descriptions, images, promotions, and inventory availability.
• Plan and execute online promotions, campaigns, mega-sale events, vouchers, bundles, and other marketplace activities.
• Coordinate with Marketing and Brand teams on digital campaigns, content, and promotional activities.
• Monitor competitor pricing, product assortment, promotions, and market trends to identify business opportunities.
• Work closely with Warehouse and Operations teams to ensure inventory availability, order fulfillment, delivery, and returns management.
• Monitor customer feedback, reviews, inquiries, and complaints to maintain a positive online shopping experience.
• Analyze e-commerce reports and provide regular performance updates, insights, and recommendations to management.
• Manage relationships and coordination with marketplace platforms and third-party e-commerce partners.
• Ensure compliance with marketplace policies, brand guidelines, pricing standards, and company procedures.
• Identify opportunities to improve online store visibility, traffic, conversion, average order value, and customer retention.
• Support the development of annual and monthly e-commerce plans, forecasts, and budgets.
• Supervise and provide guidance to e-commerce associates or team members.

Skills

E-commerce management

Data analysis

Digital merchandising

Platform coordination

Education

Bachelor’s degree in Marketing/Business/E-Commerce

Tools

Shopee

Lazada

TikTok Shop

Zalora

Shopify

Job description

Job Overview

E-Commerce Supervisor is responsible for overseeing and managing the company’s online retail operations across e-commerce platforms and digital marketplaces. This role ensures the achievement of sales, revenue, and profitability targets by effectively managing online stores, product listings, promotions, inventory, customer experience, and platform performance.

E-Commerce Supervisor will work closely with the Sales, Marketing, Merchandising, Warehouse, and Finance teams to ensure seamless day-to-day e-commerce operations and alignment with overall business objectives. The role also involves monitoring market trends, analyzing sales data, optimizing online campaigns, and identifying opportunities to improve online conversion and customer engagement.

Main Responsibilities

• Manage and oversee daily operations of the company’s e-commerce platforms and online marketplaces.

• Monitor online sales performance, revenue, conversion rates, traffic, and other key e-commerce metrics.

• Develop and implement strategies to achieve monthly and annual online sales targets.

• Ensure accurate and updated product listings, pricing, product descriptions, images, promotions, and inventory availability.

• Plan and execute online promotions, campaigns, mega-sale events, vouchers, bundles, and other marketplace activities.

• Coordinate with Marketing and Brand teams on digital campaigns, content, and promotional activities.

• Monitor competitor pricing, product assortment, promotions, and market trends to identify business opportunities.

• Work closely with Warehouse and Operations teams to ensure proper inventory availability, order fulfillment, delivery, and returns management.

• Monitor customer feedback, reviews, inquiries, and complaints to maintain a positive online shopping experience.

• Analyze e-commerce reports and provide regular performance updates, insights, and recommendations to management.

• Manage relationships and coordination with marketplace platforms and third-party e-commerce partners.

• Ensure compliance with marketplace policies, brand guidelines, pricing standards, and company procedures.

• Identify opportunities to improve online store visibility, traffic, conversion, average order value, and customer retention.

• Support the development of annual and monthly e-commerce plans, forecasts, and budgets.

• Supervise and provide guidance to e-commerce associates or team members.

Key Qualifications

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, Retail Management, or a related field.

• At least 3–5 years of experience in e-commerce, online retail, marketplace management, or digital sales, preferably within the retail industry.

• Experience managing platforms such as Shopee, Lazada, TikTok Shop, Zalora, Shopify, or other e-commerce platforms.

• Strong understanding of online retail operations, marketplace promotions, digital merchandising, and customer journey.

• Proficient in analyzing sales data and e-commerce performance metrics.

• Strong communication, coordination, and negotiation skills.

• Good understanding of inventory, order fulfillment, and online customer service processes.

• Proficient in Microsoft Excel/Google Sheets and other e-commerce or analytics tools.

• Ability to manage multiple projects, deadlines, and marketplace campaigns simultaneously.

• Willing to work in a fast-paced retail environment and during major online campaign periods or sale events.

Key Competencies

• E-Commerce & Marketplace Management

• Retail & Commercial Acumen

• Data Analysis & Reporting

• Digital Merchandising

• Sales & Revenue Management

• Strategic Planning

• Customer Experience Management

• Problem-Solving

• Team Leadership

• Communication & Collaboration

• Negotiation

• Attention to Detail

• Adaptability and Agility