eCommerce Operations Manager

enablesGROUP; Eastern Manila District; Hybride; PHP 800 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Comprehensive health and lifeinsurance

Leave credits

Salary increases after annual reviews

Company laptop

Pasig office location

Profit-sharing potential after 5 years

In-house learning & development with a

Résumé du poste

enablesGROUP is seeking an experienced E-Commerce Operations Manager to oversee daily online trading, merchandising, and content activities for a leading Australian retailer. You will ensure accurate product listings, categories, and campaigns across the website, working with merchandising, content, and marketing teams to optimize performance.

The role emphasizes coordinating workloads, supporting high-volume events, and driving operational efficiency across channels in a hybrid AU-shift

Qualifications

• Experience in eCommerce operations, online trading, and merchandising.
• Ability to manage website content and promotional execution with accuracy.
• Experience coordinating campaigns, launches and merchandising activities.

Responsabilités

• Coordinate daily eCommerce trading activities across product categories and channels.
• Execute online merchandising plans aligned with trading calendar and promotions.
• Ensure product listings and pricing are accurate across the site.
• Support campaigns, launches, and major retail events.
• Monitor availability, accuracy, and trading execution.
• Coordinate workloads and guide team members in merchandising and trading.

Connaissances

Ecommerce operations

Online trading

Digital merchandising

Retail website management

Promotions coordination

Campaign execution

Stakeholder coordination

Excel proficiency

Formation

Bachelor's degree in Business, Marketing, eCommerce, Retail Management, or related field

Outils

Salesforce Commerce Cloud

Shopify

Adobe Commerce

Product Information Management tools

Description du poste

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• 19 leave credits for vacation and emergencies!
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title: eCommerce Operations Manager

Location: Ortigas, Pasig, PH

Work Schedule: Monday to Friday, AU Shift (Hybrid | 3x Onsite, 2x WFH)

Job Summary: We are looking for an experienced eCommerce Trade Leader to coordinate and execute day-to-day online trading, merchandising, and website content activities for a leading Australian retailer.

You will ensure products, categories, promotional campaigns, and website content are accurately executed and aligned with commercial priorities and the digital trading calendar. Working closely with merchandising, marketing, content, and eCommerce teams, you will also coordinate workloads, support team members, and drive operational efficiency across online retail channels.

Key Responsibilities

eCommerce Trading & Merchandising

• Coordinate daily eCommerce trading activities across assigned product categories and online channels.
• Execute online merchandising plans in line with commercial strategies and the trading calendar.
• Ensure products, categories, promotional placements, and merchandising content are accurately presented on the website.
• Support seasonal campaigns, product launches, trading events, and major retail promotional periods.
• Monitor product availability, merchandising accuracy, and trading execution.

Campaign & Promotional Execution

• Coordinate the implementation of online promotional campaigns, discounts, offers, and trading activities.
• Ensure promotional content, product information, and pricing are accurate and consistent across online channels.
• Monitor campaign timelines and resolve discrepancies before and during promotional periods.
• Support high-volume retail trading events and major seasonal sales.

Website Content & Product Presentation

• Oversee the accuracy and consistency of online product listings, merchandising content, and category presentation.
• Coordinate website updates, landing pages, product placements, and promotional content.
• Collaborate with content, merchandising, marketing, and eCommerce teams to maintain a seamless online customer experience.
• Identify and elevate issues affecting website presentation, product discoverability, and content quality.

Team Coordination & Operational Delivery

• Coordinate daily workloads and priorities across assigned eCommerce trading activities.
• Provide day-to-day guidance and support to team members involved in online merchandising and trading execution.
• Track task completion, deadlines, and operational deliverables.
• Escalate operational challenges, resource constraints, and competing priorities to the appropriate manager.
• Promote accountability, accuracy, and consistent execution of trading activities.

Stakeholder Collaboration

• Collaborate with digital, merchandising, marketing, content, and eCommerce operations stakeholders.
• Coordinate cross-functional requirements to ensure timely delivery of trading initiatives.
• Communicate campaign schedules, operational updates, and execution requirements to relevant teams.
• Address trading-related concerns and coordinate appropriate resolutions.

Quality Assurance & Process Improvement

• Conduct quality checks on online merchandising activities, promotional content, product information, and campaign execution.
• Identify operational errors, recurring issues, and opportunities to improve workflow efficiency.
• Maintain trading documentation, standard operating procedures, and execution checklists.
• Recommend process improvements to enhance accuracy, productivity, and consistency.
• Support the implementation of improved digital trading processes and operational controls.

What We're Looking For

• Bachelor's degree in Business, Marketing, eCommerce, Retail Management, or a related field, or equivalent relevant experience.
• Demonstrated experience in eCommerce operations, online trading, digital merchandising, or retail website management.
• Experience coordinating online promotional campaigns, product launches, and merchandising activities.
• Strong understanding of online retail processes, product categorisation, website merchandising, and promotional execution.
• Experience working with eCommerce platforms, content management systems, or product information management tools.
• Strong organisational skills and the ability to manage multiple deadlines and competing priorities.
• Excellent attention to detail, particularly in product information, website content, pricing, and promotional accuracy.
• Strong communication, collaboration, and stakeholder coordination skills.
• Proficiency in Microsoft Excel and other business productivity tools.

Nice to Have

• Experience supporting Australian retail, fashion, beauty, homewares, or department store eCommerce operations.
• Experience in a high-volume, multi-category online retail environment.
• Familiarity with Salesforce Commerce Cloud, Shopify, Adobe Commerce, or similar eCommerce platforms.
• Experience using web analytics, digital merchandising, or eCommerce reporting tools.
• Previous experience in team leadership, work allocation, or operational supervision.
• Understanding of eCommerce performance measures such as conversion rates, product availability, online sales performance, and promotional effectiveness.