CUSTOMER SERVICE REPRESENTATIVE

Risefully Inc; Valenzuela; On-site; PHP 240,000 - 360,000; Full time

Job summary

Risefully Inc is looking for an energetic e-commerce operations professional to manage day-to-day listings, stock updates, pricing, and customer service across platforms like Shopee, Lazada, and TikTok. You will drive sales growth, improve product visibility, and ensure high customer satisfaction through strong marketplace performance.

The ideal candidate has at least one year of sales experience, experience with Shopee or Lazada, and excellent English communication skills.

Qualifications

• At least one year of sales experience.
• At least one year of experience handling Shopee or Lazada.
• Experience managing customer relationships and achieving sales targets.
• Fast typing skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong self-motivation and a results-oriented approach.
• Proficiency in Microsoft Office.
• A Bachelor's degree is preferred.
• Proficiency in English is required.

Responsibilities

• Manage product listings, stock updates, and pricing adjustments across e-commerce platforms.
• Provide excellent customer service and ensure customer satisfaction.
• Address customer concerns and inquiries, resolve issues, and negotiate when necessary to manage disputes or enhance the customer experience.
• Monitor market trends, competitors, and sales data to identify opportunities for growth.
• Develop strategies to increase sales, improve product visibility, and boost product performance.
• Analyse sales data to track performance and identify trends.
• Update stock levels and product prices to maintain competitiveness.
• Work towards meeting and exceeding sales quotas while maintaining strong customer relationships.

Skills

Sales experience

Shopee/Lazada experience

Customer relationship management

Fast typing

English proficiency

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the role

Manage day-to-day e-commerce operations across platforms such as Shopee, Lazada, and TikTok. This role supports sales growth, product visibility, customer satisfaction, and strong marketplace performance through effective listing, inventory, pricing, and customer relationship management.

Key responsibilities

• Manage product listings, stock updates, and pricing adjustments across e-commerce platforms.
• Provide excellent customer service and ensure customer satisfaction.
• Address customer concerns and inquiries, resolve issues, and negotiate when necessary to manage disputes or enhance the customer experience.
• Monitor market trends, competitors, and sales data to identify opportunities for growth.
• Develop strategies to increase sales, improve product visibility, and boost product performance.
• Analyse sales data to track performance and identify trends.
• Update stock levels and product prices to maintain competitiveness.
• Work towards meeting and exceeding sales quotas while maintaining strong customer relationships.

What we're looking for

• At least one year of sales experience.
• At least one year of experience handling Shopee or Lazada.
• Experience managing customer relationships and achieving sales targets.
• Fast typing skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong self-motivation and a results-oriented approach.
• Proficiency in Microsoft Office.
• A Bachelor's degree is preferred.
• Proficiency in English is required.