Customer Service Representative | Southwoods, Binan

Ubiquity Global Services, Inc.; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Access to career development programs

People-first culture

Dynamic work environment

Job summary

A leading global services provider in Laguna seeks a Customer Service Representative to deliver exceptional service by handling inquiries and troubleshooting issues. The ideal candidate is a high school graduate with strong communication skills and at least 6 months BPO experience. Join a people-first culture that values your contributions and learn through comprehensive training. Be part of a community invested in your success and adapt to a fast-paced, dynamic environment.

Qualifications

• At least SHS/High School Graduate.
• With 6 months BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive demeanor.
• High level of adaptability to embrace new tools and technologies.

Responsibilities

• Handle customer inquiries via phone, email, or chat professionally.
• Troubleshoot issues and provide effective resolutions.
• Continuously learn about products and services to enhance customer experience.
• Show genuine care and empathy in addressing customer needs.

Skills

Exceptional communication skills

Problem-solving

Interpersonal skills

Organizational skills

Technical skills

Education

At least SHS/High School Graduate

Job description

Customer Service Representative | Southwoods, Binan

Ubiquity Global Services, Inc.

Job Description

Ubiquity Global Services, Inc. – We live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

Employee Recognition and Rewards

Incentives

Insurance Health & Wellness

HMO

Professional Development

Employee Assistance Program, Professional Development

Customer Service Representative

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Heart: Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people‑centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.

Hustle: Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions‑oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least SHS/High School Graduate
• With 6 months BPO experience
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!

English Language Customer Service Problem Solving Technical Skills People Skills Organizational Skills Interpersonal Skills Call Centre