Bilingual Customer Service Representatives - Mandarin/ Cantonese

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO coverage

Dependents up to 5

Paid leave up to 30 days

Night differential pay

Group life insurance

Free onsite medical care

Learning & growth opportunities

Diversity & inclusion

Job summary

iQor (Philippines), Inc. is hiring Mandarin/Cantonese bilingual Customer Service Representatives in Laguna.

In this role you will handle inbound and outbound customer interactions across channels, providing service in English and Mandarin/Cantonese while resolving inquiries, processing requests, and delivering a positive customer experience. Candidates should be high school graduates with strong communication skills, comfortable with multiple software applications, and willing to work onsite

Qualifications

• Fluent in English and Mandarin/Cantonese.
• Strong verbal and written communication skills in both English and the required language.
• Customer service, BPO, call center, hospitality, retail, translation, or related experience is preferred but not always required.
• Comfortable using computers, multiple applications, and online systems.
• Strong problem-solving, interpersonal, and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Willing to work onsite, shifting schedules, weekends, and holidays as needed.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin/Cantonese.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English fluency

Mandarin/Cantonese fluency

Communication skills

Teamwork

Education

High School Diploma

Job description

Mandarin/Cantonese Bilingual Customer Service Representatives

Welcome to a Great Place for Great Careers!

At iQor, our Mandarin/Cantonese Bilingual Customer Service Representatives help customers from around the world by providing exceptional customer support in both English and their native language. Whether you're assisting customers with inquiries, resolving concerns, providing account support, or delivering outstanding service experiences, you'll play an important role in creating remarkable customer journeys.

If you're looking for a multilingual call center job where you can maximize your language skills while building a rewarding career, iQor offers the training, support, and growth opportunities to help you succeed.

What Your Day-to-Day Looks Like

As a Mandarin/Cantonese Bilingual Customer Service Representative, you will:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Mandarin/Cantonese.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem resolution.

• Perform other duties as assigned to support business and operational needs.

Who We're Looking For

• At least a High School or Senior High School graduate.

• Fluent in English and Mandarin/Cantonese.

• Strong verbal and written communication skills in both English and the required language.

• Customer service, BPO, call center, hospitality, retail, translation, or related experience is preferred but not always required.

• Comfortable using computers, multiple applications, and online systems.

• Strong problem-solving, interpersonal, and customer service skills.

• Ability to work in a fast-paced, team-oriented environment.

• Willing to work onsite, shifting schedules, weekends, and holidays as needed.

Why You'll Love Working at iQor

• Competitive salary package with multilingual language premium.

• Monthly performance incentives and allowances.

• HMO benefits for you, plus options to enroll up to 5 dependents.

• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).

• Night differential pay, group life insurance, and free onsite medical care.

• Continuous learning, leadership development, and career growth opportunities.

• A diverse and inclusive workplace that values multilingual talent and cultural diversity.

• The opportunity to use your language skills to make a meaningful impact while building a remarkable career.

Ready to turn your language skills into a rewarding career?

Join iQor today and discover why we're a Great Place to Work, where your talent, growth, and success truly matter.