Early Collections & Accounts Management Associate

RCBC Bankard Services Corporation; Eastern Manila District; On-site; PHP 240,000 - 320,000; Full time

Job summary

RCBC Bankard Services Corporation seeks a Collections Associate to evaluate and resolve cardholder issues linked to non-payment and to oversee the team’s administrative tasks.

You will support the Section Head in reviewing collection efforts, issue special letters or emails to hard-to-contact accounts, and address inquiries while ensuring data privacy and information security compliance.

Qualifications

• Graduate of any four-year business course.
• Preferably with collection or customer service experience in a credit card or financial services company for at least 3 months.

Responsibilities

• Evaluates and assists cardholders to resolve service issues contributing to non-payment.
• Oversees the team's administrative requirements and workflow.
• Reviews collections efforts with collectors/agents, especially for high-balance accounts.
• Sends special collection letters or emails to hard-to-contact cardholders.
• Handles inquiries or complaints from cardholders on collection accounts.
• Performs ocular visits to agencies and conducts audits per checklist, escalating findings.

Skills

Customer service

Attention to detail

Communication

Education

Four-year business course

Job description

RCBC Bankard Services Corporation seeks a Collections Associate to evaluate and resolve cardholder issues linked to non-payment and to oversee the team’s administrative tasks.

You will support the Section Head in reviewing collection efforts, issue special letters or emails to hard-to-contact accounts, and address inquiries while ensuring data privacy and information security compliance.