E-Commerce Support Specialist - Non-Voice, Onsite

Private Advertiser; Pasig; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Professional work environment

Career growth opportunities

Onsite in Bridgetowne

Job summary

Bridgetowne is seeking a Customer Service Representative for an E-Commerce Non-Voice account, focusing on written support. You will handle chats and emails, assisting with orders and inquiries to provide accurate information.

The role is onsite in Bridgetowne and welcomes candidates with customer-facing experience from BPO or non-BPO sectors, including retail, hospitality, and sales backgrounds.

Qualifications

• College Graduate required.
• Minimum 3 months customer-facing experience.
• Experience may be from BPO or non-BPO industries.
• Retail, hospitality, sales, customer service, and other customer-facing backgrounds may be considered.
• Strong written English communication skills.
• Good typing and computer skills.
• Able to multitask and navigate multiple systems.
• Willing to work onsite in Bridgetowne.

Responsibilities

• Handle customer inquiries through chat, email, and other non-voice channels.
• Assist with orders, deliveries, returns, refunds, and account concerns.
• Provide accurate product and order information.
• Investigate and resolve customer issues.
• Document customer interactions accurately.
• Meet quality and productivity standards.

Skills

Customer-facing experience

Strong written English

Typing skills

Computer skills

Multitasking

Onsite Bridgetowne

3 months experience

Education

College Graduate

Job description

Bridgetowne is seeking a Customer Service Representative for an E-Commerce Non-Voice account, focusing on written support. You will handle chats and emails, assisting with orders and inquiries to provide accurate information.

The role is onsite in Bridgetowne and welcomes candidates with customer-facing experience from BPO or non-BPO sectors, including retail, hospitality, and sales backgrounds.