E‑Commerce Support & Sales Specialist

Royalty One Retailers Corp.; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Royalty One Retailers Corp. is seeking a Customer Support & Sales Representative for our e-commerce operations. You will manage inquiries, process orders, and drive sales across Shopee, Lazada, TikTok Shop, and our website.

Strong communication in English is essential, with Tagalog a plus, and you will collaborate with warehouse teams to ensure smooth order fulfillment. This role blends customer care with proactive selling, requiring you to upsell, resolve post-purchase issues, and maintain high

Qualifications

• Experience in customer support or sales within an e-commerce setting.
• Strong verbal and written English; Tagalog is a plus.
• Ability to drive sales, handle objections and upsell via chat.
• Familiarity with major e-commerce platforms and order systems.

Responsibilities

• Respond promptly to inquiries via live chat, social media, email and phone.
• Handle returns, exchanges, refunds, and order-tracking issues.
• Assist customers, upsell products, and close leads online.
• Process orders, cancellations, and modifications across platforms.
• Coordinate with warehouse/logistics to ensure timely dispatch.
• Maintain store ratings and gather feedback for improvements.

Skills

Customer support

Sales

E-commerce platforms

English communication

Multi-tasking

Google Workspace / MS Office

Tools

Shopee

Lazada

TikTok Shop

Order management systems

Job description

Royalty One Retailers Corp. is seeking a Customer Support & Sales Representative for our e-commerce operations. You will manage inquiries, process orders, and drive sales across Shopee, Lazada, TikTok Shop, and our website.

Strong communication in English is essential, with Tagalog a plus, and you will collaborate with warehouse teams to ensure smooth order fulfillment. This role blends customer care with proactive selling, requiring you to upsell, resolve post-purchase issues, and maintain high