E-Commerce Support & Sales Specialist

Royalty One Retailers Corp.; Manila; Presencial; PHP 290 000 - 446 000; Tempo integral

Resumo da oferta

Royalty One Retailers Corp. seeks a Customer Support & Sales Representative for e-commerce operations.

In this dual-focused role, you will respond to inquiries, process orders, and resolve post-purchase issues while actively driving sales across Shopee, Lazada, TikTok Shop, and the company website. The ideal candidate communicates clearly in English, handles chats professionally, upsells products, coordinates with warehouse and logistics, and maintains accurate records across multiple platforms

Qualificações

• Experience in customer support or sales in an e-commerce or online retail setting.
• Excellent English communication skills (verbal and written).
• Ability to upsell and close leads via chat.
• Familiar with major e-commerce platforms (Shopee, Lazada, TikTok Shop).
• Strong problem-solving, multitasking, and communication in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via live chat, social media, email, and phone; handle returns, exchanges, refunds, and order-tracking issues.
• Proactively assist browsing customers, upsell products, and convert inquiries into orders.
• Manage and process orders, cancellations, and modifications across online platforms (Shopee, Lazada, TikTok Shop, website).
• Collaborate with warehouse, fulfillment, and logistics to ensure timely dispatch and resolve shipping issues.
• Maintain store seller ratings and fast response times; gather customer insights to improve products and marketing.
• Maintain accurate customer interaction logs and escalate complex issues to management when needed.

Conhecimentos

E-commerce experience

English proficiency

Sales & upselling

Communication skills

Order management familiarity

Shipping & returns knowledge

Multi-tasking & organization

Ferramentas

Shopee

Lazada

TikTok Shop

Order management systems

Descrição da oferta de emprego

Royalty One Retailers Corp. seeks a Customer Support & Sales Representative for e-commerce operations.

In this dual-focused role, you will respond to inquiries, process orders, and resolve post-purchase issues while actively driving sales across Shopee, Lazada, TikTok Shop, and the company website. The ideal candidate communicates clearly in English, handles chats professionally, upsells products, coordinates with warehouse and logistics, and maintains accurate records across multiple platforms