Customer Support and Sales Representative

Lucky Huarong Technology Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Lucky Huarong Technology Inc. is seeking a Customer Support & Sales Representative with e-commerce experience to blend service with selling across Shopee, Lazada, TikTok Shop and website portals.

You will respond to inquiries, process orders, handle returns, upsell, and collaborate with logistics to keep customers satisfied while driving revenue.

Strong English communication is essential; Tagalog fluency is a strong plus in a fast-paced online retail environment.

Qualifications

• Experience as a Customer Support or Sales Representative in e-commerce.
• Strong English communication; Tagalog fluency a plus.
• Proven ability to drive sales, upsell, and close leads via chat.
• Familiar with major e-commerce platforms and order management systems.
• Excellent problem solving and multitasking in high-volume environments.
• Organized with proficiency in Google Workspace or Microsoft Office.

Responsibilities

• Respond promptly to customer inquiries via live chat, social media, email, and phone and handle returns, exchanges, refunds, and order-tracking issues.
• Proactively assist browsing customers, answer product questions, upsell, and convert chats into orders.
• Manage and process orders, cancellations, and modifications across Shopee, Lazada, TikTok Shop and website portals.
• Collaborate with warehouse, fulfillment, and logistics teams to ensure timely dispatch and resolve shipping issues.
• Maintain store ratings and response rates by providing fast, helpful responses and gather insights to improve offerings.
• Maintain accurate logs and escalate complex issues to management when necessary.

Skills

Customer support

Sales & upselling

E-commerce platforms

Order processing

Communication

Problem solving

Tools

Shopee

Lazada

TikTok Shop

Order management systems

Job description

Job Title: Customer Support & Sales Representative (E-Commerce)

Job Description

We are seeking a Customer Support & Sales Representative with experience in e-commerce operations. In this dual-focus role, you will handle customer inquiries, process orders, resolve post-purchase concerns, and actively drive sales by recommending products, upselling, and closing leads across our online platforms. The ideal candidate is a skilled communicator who thrives in a fast-paced retail environment and can seamlessly blend customer satisfaction with sales growth.

Key Responsibilities:

• Customer Support & Engagement: Respond promptly to customer inquiries via live chat, social media, email, and phone. Handle returns, exchanges, refunds, and order-tracking issues professionally.

• E-Commerce Sales & Upselling: Proactively assist browsing customers, answer product feature inquiries, recommend complementary products, and convert chat inquiries into completed orders.

• Store Operations & Order Processing: Manage and process orders, cancellations, and modifications across online platforms (e.g., Shopee, Lazada, TikTok Shop, and website portals).

• Cross-Functional Coordination: Collaborate closely with warehouse, fulfillment, and logistics teams to ensure timely order dispatch and resolve shipping issues.

• Platform Monitoring & Feedback: Maintain store seller ratings and chat response rates by providing fast, helpful responses. Gather customer insights to help improve product offerings and marketing strategy.

• Record Keeping & Escalation: Maintain accurate customer interaction logs and elevate complex technical or administrative issues to management when necessary.

Required Skills & Qualifications:

• Proven experience as a Customer Support or Sales Representative in an e-commerce or online retail setting.

• Strong verbal and written communication skills in English (Tagalog fluency is a strong plus).

• Demonstrated ability to drive sales, handle objections, and upsell products through chat.

• Hands-on familiarity with major e-commerce platforms (Shopee, Lazada, TikTok Shop) and order management systems.

• Excellent problem-solving, conflict-resolution, and multi-tasking skills in a high-volume environment.

• Strong organizational skills and proficiency in Google Workspace or Microsoft Office.

• Solid understanding of e-commerce shipping, logistics, and return workflows.