E-Commerce Operations & Merchandise Analyst

Platserv PH; Muntinlupa; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO Day 1

Above market compensation package

Quarterly massages

Team activities

Job summary

Platintel, a fast-growing Australian outsourcing company, seeks an organized E-Commerce Operations & Merchandise Analyst to drive end-to-end buying, supplier communications, logistics coordination, and multi-system inventory management. The role supports the Managing Director across the full product lifecycle, from pre-season analysis to post-shipment reporting.

Responsibilities include translating orders into purchase summaries, coordinating with global vendors, supporting international buying

Qualifications

• 3+ years in merchandising, buying, or merchandise operations (fashion/lifestyle retail preferred).
• Strong Excel skills for reporting and inventory planning.
• Experience coordinating with global vendors and managing multi-system data.
• Excellent written and spoken English; cross-functional coordination across teams.

Responsibilities

• End-to-End Buying & Order Management: translate MD orders into purchase summaries, manage order creation and revisions.
• Vendor Communication: coordinate with global vendors for confirmations, imagery, and master files.
• Logistics & Shipment Follow-Up: track shipments, prepare shipping docs, arrange freight with partners.
• Multi-System Maintenance & Inventory Management: upload products across platforms, manage listings and stock across Shopify and LightSpeed.
• Reporting & Analytics: generate weekly sales/inventory reports and perform post-season analysis.

Skills

Merchandising experience

Excel proficiency

Vendor coordination

English communication

Tools

Shopify

LightSpeed

POS/ERP systems

Matrixify

Job description

Platintel is one of Australia's fastest growing companies. We build intelligent global teams for SME, midmarket, and enterprise businesses-combining full-service offshoring with AI consulting.

Our delivery centers span the Philippines, India and Indonesia, covering back office, contact center, customer experience and digital operations. Our AI consulting team identifies automation opportunities, builds the case for change, and maps a clear path to ROI.

If being part of an organisation that is helping deliver solutions for the future of work excites you, come join our team!

Our client is a fashion brand and online boutique offering a curated wardrobe of casual and refined vacation, resort, and seasonal wear. We are seeking an organized and detail-oriented E-Commerce Operations & Merchandise Analyst to drive end-to-end buying cycle operations, supplier communications, logistics coordination, and multi-system inventory management. This role supports the Managing Director (MD) across the full product lifecycle—from pre-season analysis and order execution to post-shipment delivery and weekly reporting.

About The Role

End-to-End Buying & Order Management

• Purchasing & Execution: Translate MD orders into accurate purchase summaries; manage order creation, revisions, and finalize purchase details.


• Vendor Communication: Coordinate directly with global vendors to secure order confirmations, high-resolution product imagery, and master product files for system uploads.


• Buying Trip Support: Prepare tailored analytical reports and data packs to support the MD ahead of and during international buying trips.

Logistics & Shipment Follow-Up

• Shipment Tracking: Actively chase suppliers for production/shipment updates and follow up on transit timelines to prevent delays.


• Shipping Documentation: Prepare, review, and organize shipping documentation and coordinate freight arrangements with logistics partners.


• Warehouse Operations & Store Onboarding: Maintain daily, direct communication with the warehouse to ensure prompt stock processing and rapid dispatch to stores. Track incoming deliveries, liaise with retail store teams to ensure smooth arrivals, and resolve operational bottlenecks.

Multi-System Maintenance & Inventory Management

• Data Onboarding & Allocation: Upload master product lists across platforms and execute accurate store allocations upon stock arrival.


• E-Commerce Maintenance: Maintain product listings, pricing, catalog details, and image updates on the Shopify website.


• System Synchronization: Maintain strict inventory data accuracy between Shopify (Hong Kong) and LightSpeed (Japan & Thailand).

Reporting & Analytics

• Weekly Reporting: Generate weekly sales and inventory performance reports and share with management.


• Post-Season Analysis: Perform historical sales analysis to assist leadership with future open-to-buy planning.

About You

• Experience: 3+ years in merchandising, buying, or merchandise operations (fashion/lifestyle retail preferred).


• Systems Proficiency: Hands-on experience with Shopify (Matrixify built-in), POS/ERP systems, and LightSpeed.


• Supply Chain Skills: Proven track record handling international logistics, shipping documentation, daily warehouse coordination, and vendor management.


• Analytical Skills: Strong proficiency in Excel (VLOOKUP, Pivot Tables) for reporting and inventory planning.


• Communication: Excellent written and spoken English; strong coordination skills across store staff , warehouse and global vendors.

What We Offer

• Work for one of Australia's fastest growing outsourcing companies


• HMO Day 1 (Primary and Dependent)


• Above market compensation package


• Quarterly Massages


• Regular team building and company activities


• Unlimited opportunities for employee referral incentives


• Diverse and supportive work environment


• Brand new IT equipment