Merchandise Coordinator

Platintel; Manila; Hybrid; PHP 300,000 - 460,000; Full time

Benefits offered by this job

HMO Day 1

Above market compensation

Quarterly Massages

Team building activities

Referral incentives

Job summary

Platintel is seeking a dedicated Merchandise Coordinator to oversee end-to-end purchase orders and supplier relations for our client’s Planning & Buying team. You will ensure orders are placed, tracked, and received accurately to support 100+ store and ecommerce networks.

This role emphasizes ERP proficiency, meticulous data handling, and the ability to manage multiple supplier relationships simultaneously to keep the supply chain running smoothly.

Qualifications

• Tertiary qualifications in Business, Commerce, Supply Chain, or related field.
• 2+ years' experience in purchase order management, procurement administration, or supply chain coordination.
• Experience in retail, jewellery, or lifestyle product categories preferred.
• Strong knowledge of ERP systems with order entry, item creation, and stock movements (NetSuite, Cin7, or similar).
• High proficiency in Microsoft Excel for data management, filtering, and reporting.
• Exposure to import and international supply chain processes including ex-factory tracking and freight coordination.
• Attention to detail with a methodical approach to data entry and record-keeping.

Responsibilities

• Create and place product orders with suppliers in line with buying team direction and trading calendars.
• Monitor ex-factory dates and supplier SLAs, following up to ensure on-time delivery.
• Manage all order changes including date amendments, quantity adjustments, and cancellations in the ERP system.
• Ensure payment terms are recorded and flagged to the finance team ahead of due dates.
• Maintain a clear order book with visible committed stock for the buying and planning team.
• Act as primary day-to-day contact for suppliers on order queries, confirmations, and amendments.
• Escalate supplier performance issues — including SLA breaches and quality concerns — to the relevant Buyer promptly.
• Work with the warehouse on weekly stock arrivals and receipting.
• Produce stock management reports and flag stock level risks to prevent outs/shortages.

Skills

PO management

ERP systems

Excel

Supply chain coordination

Education

Business/Commerce/Supply Chain degree

Tools

NetSuite

Cin7

Job description

Platintel is one of Australia's fastest growing companies. We build intelligent global teams for SME, midmarket, and enterprise businesses-combining full-service offshoring with AI consulting.

Our delivery centers span the Philippines, India and Indonesia, covering back office, contact centre, customer experience and digital operations. Our AI consulting team identifies automation opportunities, builds the case for change, and maps a clear path to ROI.

If being part of an organisation that is helping deliver solutions for the future of work excites you, come join our team!

Our clientis a major body piercing and jewellery retail chain with over 110 studios across Australia and New Zealand. We are seeking aMerchandise Coordinator who will be responsible for the end-to-end administration of purchase orders and supplier relationships on behalf of the client's Planning & Buying team. This role is the operational backbone of the order cycle, ensuring product is placed, tracked, and received accurately and on time to service the client's 100+ store and ecommerce network.

This is a process-driven, high-accuracy role suited to someone with strong ERP skills, excellent attention to detail, and the ability to manage multiple supplier relationships simultaneously. The Merchandise Coordinator works closely with the Planning & Buying team, warehouse, and suppliers to keep the supply chain running smoothly and stock data accurate at all times.

About the Role

Order management

• Create and place product orders with suppliers in line with buying team direction and trading calendars.
• Monitor ex-factory dates and supplier SLAs, proactively following up to ensure on-time delivery.
• Manage all order changes including date amendments, quantity adjustments, and cancellations within the ERP system.
• Ensure payment terms are accurately recorded and flagged to the finance team ahead of due dates.
• Maintain a clear and up-to-date order book, providing the buying and planning team with accurate visibility of committed stock at all times.
• Act as the primary day-to-day operational contact for suppliers on order queries, confirmations, and amendments.
• Build and maintain strong working relationships with suppliers to ensure responsive communication and reliable execution.
• Escalate supplier performance issues — including SLA breaches and quality concerns — to the relevant Buyer in a timely manner.

ERP & data management

• Create and maintain item records in the ERP system, ensuring product, pricing, and supplier data is accurate and complete.
• Process stock movements within the ERP including receipting, transfers, and adjustments.
• Maintain accurate product and pricing data within merchandising and ERP systems at all times.
• Audit and correct data discrepancies to ensure system integrity across all order and product records.

Stock & warehouse coordination

• Work closely with the warehouse team on weekly stock arrivals, ensuring inbound shipments are tracked and receipted accurately.
• Produce stock management reports and communicate stock levels to the buying and planning team to prevent out-of-stock situations.
• Monitor stock levels across locations, flagging potential overstocks, understocks, or replenishment needs to the Merchandiser.
• Support the broader planning and buying team with stock-related administration and ad hoc reporting as required.

Other tasks

• Respond promptly to all communications, on the same day they are received.
• Keep task trackers and order records up to date, with actions completed and documented in a timely manner.
• Continuously look for ways to improve order management processes and data accuracy.
• Any other tasks reasonably delegated by your manager.

About You

• Tertiary qualifications in Business, Commerce, Supply Chain, or a related field
• 2+ years' experience in a purchase order management, procurement administration, or supply chain coordination role.
• Experience in retail, fashion, jewellery, accessories, or lifestyle product categories preferred.
• Strong working knowledge of ERP systems, with experience in order entry, item creation, and stock movements (NetSuite, Cin7, or similar preferred).
• High proficiency in Microsoft Excel including data management, filtering, and reporting.
• Exposure to import and international supply chain processes including ex-factory tracking and freight coordination.
• Excellent attention to detail with a methodical and structured approach to data entry and record-keeping.
• Strong communication skills with the ability to manage multiple supplier relationships professionally and effectively.
• Ability to work independently, managing priorities without close supervision.

What we Offer

• Work for one of Australia's fastest growing outsourcing companies
• HMO Day 1 (Primary and Dependent
• Above market compensation package
• Quarterly Massages
• Regular team building and company activities
• Unlimited opportunities for employee referral incentives