E‑Commerce Operations Lead

SM Retail; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM Retail is seeking an E-Commerce Supervisor to oversee the daily operations of our e-commerce platforms and marketplaces. You will ensure accurate product listings, competitive presentation, availability, and on-time delivery to customers, while supporting online sales and customer experience.

Responsibilities include managing end-to-end order processing, promotions, and performance monitoring, plus collaboration with IT to ensure a smooth online shopping experience from our Pasay

Qualifications

• Bachelor’s degree in Business, Marketing, E-Commerce, or related field.
• At least 2 years of experience in retail e-commerce or digital merchandising.
• Proficient in e-commerce platforms and Microsoft Office.
• Willing to be assigned at SM Retail's Headquarters - Pasay.

Responsibilities

• Manage the end-to-end e-commerce order process, including fulfillment, delivery, returns, and issue resolution.
• Maintain accurate and engaging product listings, pricing, images, and content across online platforms.
• Execute promotions, campaigns, and digital merchandising activities.
• Monitor sales, marketplace, and operational performance and address issues proactively.
• Coordinate with IT and other teams to ensure a smooth online shopping experience.

Job description

SM Retail is seeking an E-Commerce Supervisor to oversee the daily operations of our e-commerce platforms and marketplaces. You will ensure accurate product listings, competitive presentation, availability, and on-time delivery to customers, while supporting online sales and customer experience.

Responsibilities include managing end-to-end order processing, promotions, and performance monitoring, plus collaboration with IT to ensure a smooth online shopping experience from our Pasay