E-Commerce Supervisor

Mini Depato Corp.; Pasay; On-site; PHP 52,000 - 100,000; Full time

Job summary

Mini Depato Corp. seeks an E-commerce Supervisor responsible for the daily operational performance of the brand’s e-commerce platforms.

You will translate brand strategy into flawless online execution across third-party marketplaces to increase conversions, reduce cancellations, and build brand loyalty. The role focuses on managing end-to-end order lifecycle, maintaining accurate catalogs, executing seasonal campaigns, and monitoring marketplace performance to safeguard customer trust and drive

Qualifications

• Bachelor’s degree in Business, Marketing or related fields.
• At least 2 years of proven experience in retail e-commerce or digital merchandising.
• Proficiency with e-commerce platforms and technical tools including Microsoft Office.

Responsibilities

• Manage and monitor the end-to-end eCommerce order lifecycle from order receipt to fulfillment, delivery, returns and resolution.
• Maintain accurate and optimized product catalogs across the eCommerce website and third-party marketplaces.
• Execute digital merchandising initiatives by implementing seasonal, promotional, and campaign content across online channels and ensure inventory-backed, live listings.
• Monitor marketplace performance and operational metrics, identify risks and opportunities, and escalate issues as needed.
• Oversee website and platform operations and functionality, monitor site performance and checkout experience, coordinate with IT for seamless customer journeys.
• Perform other tasks as may be assigned.

Skills

Attention to detail

Problem solving

Communication

Education

Bachelor’s degree in Business/Marketing or related fields

Tools

Microsoft Office

Job description

JOB FUNCTION

The E-commerce Supervisor is responsible for the daily operational performance of the brand's e-commerce platforms, ensuring products are discoverable, accurately priced, in stock, and delivered to customers on time. He/She translates brand and commercial strategy into flawless online execution across the company's third-party online marketplaces increasing conversion rate, reducing cancellations, safeguarding customer trust, and promoting brand love and loyalty.

DUTIES & RESPONSIBILITIES

1. Manage and monitor the end-to-end eCommerce order lifecycle from order receipt to fulfillment, delivery, returns, and exception resolution, ensuring compliance with established service level agreements and customer service standards.

2. Maintain accurate and optimized product catalogs across the eCommerce website and third-party marketplaces by ensuring product information, pricing, images, attributes, and content are complete, accurate, and aligned with brand standards.

3. Execute digital merchandising initiatives by implementing seasonal, promotional, and campaign content across online channels, ensuring products are live, inventory-backed, and optimized to support sales and customer engagement.

4. Monitor marketplace performance and operational metrics, identifying risks and opportunities related to sales, fulfillment, customer experience, and marketplace compliance, and escalating issues as needed.

5. Oversee website and platform operations and functionality by monitoring site performance, checkout experience, content quality, and technical issues, coordinating with IT and relevant stakeholders to ensure a seamless customer journey.

6. Perform other tasks that may be given from time to time.

QUALIFICATIONS

• Holder of Bachelor’s degree in Business, Marketing or other related fields.
• At least 2 years of proven experience in retail e-commerce or digital merchandising.
• Proficiency with e-commerce platforms and technical tools including Microsoft Office.
• High attention to detail, problem solving, and communication.