E-commerce Operations Associate

StaffRight Careers; Philippines; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Sick leave

Rewards program

Job summary

StaffRight Careers is seeking an Operations Associate in the Philippines to own the Order-to-Cash pipeline and daily operations for a fast-growing brand. You will manage order queues across ERP (DOSS), invoicing, AR, and coordinate with warehouse partners to avoid stockouts.

This role requires 2+ years in ops or admin, proficiency with QuickBooks Online and Amazon/Walmart marketplaces, and the ability to work 7:00 AM - 3:45 PM PT.

Qualifications

• 2+ years in operations, order management, or admin support; CPG/ecommerce/food & beverage background preferred
• Proficient with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl) and QuickBooks Online
• Experience with Amazon Seller Central and Walmart Marketplace account upkeep and claims

Responsibilities

• Own order processing and fulfillment: manage daily order queues in ERP (DOSS), fix syncs, monitor stock, coordinate with warehouse and logistics to prevent stockouts
• Drive invoicing and AR collections: ensure accurate invoicing, maintain aging reports, follow up on payments, reconcile accounts in QuickBooks
• Streamline operations and support: respond to routine inquiries, keep clean financial/inventory records, document SOPs, identify bottlenecks for automation
• Manage marketplace and wholesale admin: reconcile inbound shipments (Amazon/Walmart), file claims, complete new wholesale paperwork, track lot/expiry dates, assist with month-end coding

Skills

ERP systems

QuickBooks Online

Amazon Seller Central

Walmart Marketplace

English communication

Attention to detail

Time management

Problem solving

Tools

DOSS

NetSuite

Cin7

Fishbowl

Time Doctor

Microsoft Office

Google Workspace

Slack

Job description

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities and we're growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you'll love building your career with us.

We're looking for a sharp, detail-driven Operations Associate to take full ownership of our Order-to-Cash (O2C) pipeline and day-to-day business operations for a fast-growing, clean-label food brand! In this role, you will keep order queues running smoothly across Amazon, Walmart, and wholesale channels, take charge of invoicing and collections, and play a pivotal role in streamlining company workflows.

What You'll Be Doing:

• Own Order Processing & Fulfillment: Manage daily order queues in our ERP system (DOSS), fix order sync exceptions, monitor stock levels, and coordinate closely with warehouse and logistics partners to prevent stockouts.
• Drive Invoicing & AR Collections: Ensure fulfilled orders are invoiced accurately on time, maintain aging reports, execute firm yet friendly payment follow-ups, and reconcile accounts in QuickBooks.
• Streamline Operations & Support: Respond to routine order and shipment inquiries, keep clean financial/inventory records, document operational SOPs, and identify workflow bottlenecks for future automation.
• Manage Marketplace & Wholesale Admin: Reconcile inbound marketplace shipments (Amazon/Walmart), file claims, complete new wholesale account paperwork, track product lot/expiry dates, and assist with month-end transaction coding.

Requirements What We're Looking For:

• 2+ years of hands-on experience in operations, order management, or administrative support (CPG, ecommerce, or food & beverage background highly preferred)
• Proven proficiency with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl, or similar) and QuickBooks Online
• Direct experience navigating Amazon Seller Central and Walmart Marketplace account upkeep and claim filings
• Excellent written and verbal English communication skills, especially for firm yet professional payment collections and customer support
• A strong habit of double-checking system output, noticing data discrepancies, and digging into the root cause of issues
• Available to work full-time during US Pacific Time: 7:00 AM - 3:45 PM PT (Graveyard shift in the Philippines)
• Available to start within 2 weeks from job offer

Technical Requirements:

• Comfortable using time-trackers (e.g., Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable high-speed internet connection (at least 50 Mbps)
• Available backup equipment/power supply in cases of power and internet outages
• Proficiency with Microsoft Office tools (SharePoint, Outlook), Google Workspace, and communication tools like Slack

Benefits Why You'll Love Working Here:

Competitive Compensation We offer a competitive monthly salary starting at PHP 50,000 - PHP 60,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.

Comprehensive Health Coverage Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

Paid Time Off and Sick Leave We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

Service Recognition and Rewards Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.