Office Manager & Customer Service Coordinator

iSupport Worldwide; Pasig; On-site; PHP 350,000 - 480,000; Full time

Benefits offered by this job

Free lunch and snacks

Onsite gym with instructor

Weekly fitness activities

Annual fitness challenge with prizes

Upskilling academy

Job summary

iSupport Worldwide in Pasig, Philippines, is seeking an Office & Administrative Manager to oversee daily operations, manage orders, and coordinate between production, logistics, and management. You will enter orders, confirm details, and ensure accurate documentation.

The role requires 2–5 years in similar positions, proficiency with Plex and EDI/SPS Commerce, strong communication, and a collaborative mindset. The company offers onsite facilities and growth opportunities.

Qualifications

• 2–5 years in office management, customer service, or administrative roles (food manufacturing/logistics preferred).
• Proficient with ERP systems and navigating multiple online portals and software tools.

Responsibilities

• Receive purchase orders from grocery retail customers via email or online portals.
• Accurately enter all order information into Plex ERP.
• Confirm orders, quantities, and delivery details with customers.
• Coordinate with production to verify quantities produced.
• Prepare and send fulfillment and shipment reports and paperwork to customers.
• Schedule customer purchase order pickups and deliveries.
• Act as the primary contact for customer inquiries and order updates.
• Input order updates in EDI/SPS Commerce and customer portals.
• Invoice customers in Plex and SPS Commerce.
• Shipping of orders from the facility.
• Communicate with HPP facilities and forecast orders.
• Answer end consumer inquiries via phone and email.
• Own ordering from suppliers (Uline, Amazon, office supplies).
• Office & Administrative Management.
• Support internal communication between production, logistics, and management teams.
• Assist with scheduling, reporting, and other administrative tasks.
• Cross-Functional Support with operations, supply chain, and finance.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Contribute to other projects where help is needed.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Team player

Tools

Plex

EDI/SPS Commerce

Microsoft Office

Job description

Key Responsibilities

• Receive purchase orders from grocery retail customers via email or online portals


• Accurately enter all order information into the company ERP system, Plex


• Confirm orders, quantities, and delivery details with customers


• Communicate with production to verify actual quantities produced


• Prepare and send fulfillment and shipment reports and paperwork to customers


• Schedule customer purchase order pickups and deliveries


• Act as the primary contact for customer inquiries and order updates


• Input customer purchase order updates in EDI/SPS Commerce and customer portals


• Invoice customers in Plex and EDI/SPS Commerce


• Shipping of orders from HPP toll processing facility


• Tote to tote receiving of HPP'd product at G.O.F


• Communications with HPP facilities, projected orders and actual counts


• Answer end consumer complaints and questions via phone and email


• Own ordering from Uline, Amazon, office supplies


• Office & Administrative Management


• Ensure the company and employees have the tools, supplies, and resources needed for daily operations


• Manage general office organization, supplies, and vendor relationships


• Support internal communication between production, logistics, and management teams


• Assist with scheduling, reporting, and other administrative tasks as needed


• Cross-Functional Support


• Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics


• Help identify process improvements to enhance efficiency and customer satisfaction


• Contribute to other projects or areas where help is needed — wearing \"many hats\" to support the company's success


• Other duties assigned

Requirements

• 2-5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics)


• Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.)


• Strong verbal and written communication skills; professional and clear with customers and colleagues


• Detail-oriented, proactive, and able to manage multiple priorities efficiently


• A collaborative team player who acts for the good of the company as a whole


• Comfortable in a small-company environment where responsibilities may shift day to day

Benefits

• Free lunch meal, fruits, snacks, and drinks


• Onsite gym with a free professional instructor


• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP


• Weekly engagement activities with prizes that are up to 3,000 PHP


• Free upskilling academy to improve your performance and skillset


• State-of-the-art facilities from toilets to your workstation


• Amenities such as sleeping quarters, game area, chat room, shower room