eCommerce Assistant (WFH)

Cloudstaff; Philippines; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Employee Share Units

Cloudstaff Dream Points

Health and life insurance on day 16 (1

Job summary

Cloudstaff is seeking a reliable, detail-oriented order-dispatch specialist to support daily operations across multiple units in a fully remote role based in the Philippines.

You will monitor a shared inbox for New Order notifications, engage with vendors via WhatsApp, generate virtual cards for payments and ensure data accuracy and timely processing in line with SOPs. The role also covers CRM data entry and admin tasks in a digital environment.

Qualifications

• Must be highly detail-oriented with accurate data handling, addresses and payments.
• Process-driven with ability to follow SOPs and structured workflows.
• Reliable, organised and able to manage tasks independently.

Responsibilities

• Order Dispatch (Primary): monitor inbox, identify vendors in location, contact via WhatsApp using templates, share payment and delivery details, ensure timely processing per SOPs.
• Operations & Admin Support (Secondary): CRM data entry and database management, vendor onboarding tracking, general admin for multiple business units, assist with ad hoc tasks.

Skills

Detail-oriented

Process-driven

Reliable & organised

Strong written communication

Adaptable

Tools

Respond.io

Airwallex

Job description

Job Description

About the Role

We are a growing global e-commerce gifting business operating, specialising in flowers, chocolates, and curated gift items. As our order volume scales, we are looking for a reliable and detail-oriented to support our day-to-day operations.

This is a process-driven role focused primarily on order dispatch, with additional responsibilities supporting broader business operations across our other ventures, including an industrial gas company and upcoming digital businesses.

Key Responsibilities

Order Dispatch (Primary Function):

• Monitor a shared inbox for automated “New Order” notifications
• Use our CRM system (Respond.io) to identify suitable vendors in the customer’s delivery location
• Contact vendors via WhatsApp using pre-written templates to confirm order fulfilment
• Generate single-use virtual credit cards via Airwallex for vendor payments
• Accurately share payment details and delivery information with vendors
• Ensure orders are processed efficiently and in line with internal SOPs

Operations & Admin Support (Secondary Function):

• Assist with CRM data entry and database management
• Support vendor onboarding and information tracking
• Provide general administrative support across multiple business units
• Assist with ad hoc operational tasks as required

Qualifications and Requirements

About You

• Highly detail-oriented: You are precise and accurate, especially when handling data, addresses, and payments
• Process-driven: You are comfortable following structured workflows and SOPs without deviation
• Reliable & organised: You can manage tasks independently and maintain consistency in execution
• Strong written communication skills: Confident in written English for WhatsApp and email communication
• Adaptable: Willing to support different areas of the business as needs evolve

Skills & Experience

• Experience with CRM systems (e.g. Respond.io or similar) is a plus
• Familiarity with payment platforms (e.g. Airwallex) is advantageous but not required
• Previous experience in e-commerce, operations, or administrative roles is preferred
• Comfortable working in a fully remote, digital environment

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding on useful items like appliances, kitchenettes, etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection