Systems and Infrastructure Manager

GoTeam

Manila

Remote

PHP 670,000 - 1,116,000

Full time

14 days+

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Benefits offered by this job

Laptop & monitor

HMO coverage

Life insurance

Travel opportunities

Employee discounts

Job summary

GoTeam is seeking a Systems and Infrastructure Manager to own uptime, performance, and continuous improvement of the company’s core systems and digital infrastructure. You’ll manage Shopify, NetSuite, Celigo, and connected apps, while coordinating with vendors and a digital agency on site.

The role requires 3+ years in systems or e-commerce operations, night-shift availability, and the ability to translate performance data into action for a US-facing operation.

Qualifications

3+ years managing systems, IT infrastructure, or e-commerce platform operations
Hands-on experience with Shopify, NetSuite, and Celigo, plus familiarity with connected apps like Avalara, JotForm, and Algolia
Experience maintaining system documentation, vendor contracts/SLAs, and cross-department performance reporting in a fast-paced operation
Willingness to work full remote on a night shift aligned with US business hours (9:00 PM–6:00 AM PH time)

Responsibilities

Own uptime and performance of core systems and digital infrastructure
Monitor 24/7 availability and maintain documentation
Lead vendor negotiations and manage SLAs
Execute platform integrations and resolve cross-app issues
Drive project execution with the digital agency and report performance metrics

Skills

Shopify

NetSuite

Celigo

Vendor management

IT infrastructure

Tools

Avalara

JotForm

Algolia

Job description

ROLE SNAPSHOT

You own the uptime, performance, and continuous improvement of a growing e-commerce brand's core systems and digital infrastructure — from platform integrations to vendor contracts to reporting. Your day runs across multiple fronts: keeping Shopify, NetSuite, Celigo, and connected apps like Avalara, JotForm, and GVO running smoothly, maintaining accurate system and asset documentation, and leading project execution with the brand's digital agency on site and platform improvements.

This is not a narrow, single-system support role. You operate across technical, operational, and creative touchpoints — troubleshooting issues, negotiating vendor SLAs, and translating performance data (conversion rate, bounce rate, cart abandonment, CSAT) into action. Best suited for professionals who are equally comfortable in a ticketing queue, a vendor negotiation, and a project timeline, and who take ownership of systems rather than waiting to be told something's broken.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

3+ years managing systems, IT infrastructure, or e-commerce platform operations
Hands-on experience with Shopify, NetSuite, and Celigo, plus familiarity with connected apps such as Avalara, Algolia, JotForm, or Klaviyo
Experience maintaining system documentation, vendor contracts/SLAs, and cross-department performance reporting in a fast-paced, US-facing operation
Willingness to work full remote on a night shift aligned with US business hours (9:00 PM–6:00 AM PH time, Monday–Friday)

STRONG SIGNALS

SLA compliance
Background in e-commerce/DTC operations or retail systems support and administration
Exposure to UI/creative asset coordination for Shopify storefronts

RESPONSIBILITY PILLARS

Systems & Infrastructure Uptime

You own the reliability of critical systems, ensuring performance issues are caught and resolved before they disrupt the business.
Monitor and maintain 24/7 availability of core systems
Maintain accurate records of hardware, software, and service issues
Establish and update user procedures and training materials

Digital Roadmap & Vendor Management

You drive the infrastructure agenda end-to-end, from planning through vendor accountability.
Oversee digital roadmap and infrastructure initiatives aligned to company goals
Negotiate and manage technology and data communications contracts
Monitor vendor compliance against service level agreements

Platform Operations (Shopify/Netsuite/Celigo)

You keep the backend stack running and connected, resolving issues across integrated apps before they touch the storefront.
Manage backend operations across Shopify, Celigo, and NetSuite
Resolve cross-department issues involving Avalara, JotForm, GVO, and related apps
Execute platform integrations and technical issue resolution

Project Execution & Performance Reporting

You lead project delivery with the digital agency and turn performance data into decisions.
Lead end-to-end project management with the digital agency on site and platform initiatives
Monitor and report on conversion rate, bounce rate, cart abandonment, and CSAT
Drive forward-looking research initiatives, transitioning insights to execution teams

Organizational & Creative Coordination

You keep the operational backbone clean and the creative pipeline moving.
Perform regular OneDrive scrubs and asset organization
Maintain the Master Specs Document
Source, edit, and coordinate creative assets for Shopify-UI improvements

ABOUT THE COMPANY

A U.S.-based direct-to-consumer furniture and home goods company designs and sells upholstered seating, bedroom, and dining pieces made from natural and sustainably sourced materials. Known for made-to-order customization and a dedicated trade program serving design professionals, the brand's e-commerce operations run on an integrated Shopify, NetSuite, and Celigo stack — offshore teams work within documented specs, structured platform workflows, and clear vendor and reporting protocols rather than ad hoc fixes.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor
Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 vision and medicine reimbursement)
Option to enroll up to 4 additional dependents via salary deduction
₱1M life insurance coverage
Membership in GoTeam Sports Club, Yoga, and Wellness Programs

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