E-commerce Operations Assistant

Sheffield & Co.; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

Sheffield & Co. is seeking an organized Sales Administration Coordinator to manage orders across Lazada, Shopee, TikTok Shop, Grab, Facebook Marketplace and Viber.

You will maintain accurate inventory and product listings, and prepare quotations, sales proposals, purchase orders, invoices, and other sales-related documents. You will review customer complaints, refunds, returns, and warranty issues, and coordinate with the warehouse, logistics, and customer service teams to resolve issues.

Qualifications

• Proficient with MS Office; strong Excel and Word skills.
• Comfortable handling spreadsheets, records and large data.
• Strong organizational and documentation skills.
• Detail-oriented with multi-tasking and deadline management.
• Good communication and coordination abilities.
• Able to coordinate with customers, suppliers and internal teams.
• Self-starter who works well in a team.
• Willing to learn Sheffield & Co.'s products and channels.
• Experience in sales administration, e-commerce, logistics, or office operations is a plus.

Responsibilities

• Manage orders from Lazada, Shopee, TikTok, Grab, Facebook Marketplace, Viber
• Keep inventory and product listings in these platforms and inventory system up to date
• Prepare quotations, sales proposals, purchase orders, invoices, and other sales-related documents
• Review customer complaints, refund requests, and order issues
• Process returns, replacements, and warranty claims
• Investigate missing, damaged, incorrect, or incomplete orders
• Coordinate with the warehouse, logistics, and customer service teams to resolve issues
• Collect photos, videos, receipts, and other supporting documents for claims
• Submit and monitor disputes and appeals on Shopee, Lazada, TikTok Shop, and other e-commerce platforms
• Follow up on pending claims until successfully resolved

Skills

MS Office

Excel

Word

Documentation

Organizational skills

Communication

Coordination

Independent work

Teamwork

E-commerce platforms

Job description

About the role

This role involves managing orders across multiple e-commerce platforms including Lazada, Shopee, TikTok, Grab, Facebook Marketplace, and Viber. You will maintain inventory and product listings, handle customer complaints and refund requests, process returns and warranty claims, and coordinate with warehouse, logistics, and customer service teams to resolve issues.

Key responsibilities

• Manage orders from Lazada, Shopee, TikTok, Grab, Facebook Marketplace, Viber
• Keep inventory and product listings in these platforms and inventory system up to date
• Prepare quotations, sales proposals, purchase orders, invoices, and other sales-related documents
• Review customer complaints, refund requests, and order issues
• Process returns, replacements, and warranty claims
• Investigate missing, damaged, incorrect, or incomplete orders
• Coordinate with the warehouse, logistics, and customer service teams to resolve issues
• Collect photos, videos, receipts, and other supporting documents for claims
• Submit and monitor disputes and appeals on Shopee, Lazada, TikTok Shop, and other e-commerce platforms
• Follow up on pending claims until successfully resolved

About you

• Proficient in Microsoft Office, especially Excel and Word
• Comfortable working with spreadsheets, records, and large amounts of information
• Strong organizational and documentation skills
• Detail-oriented and able to manage multiple tasks and deadlines
• Good communication and coordination skills
• Comfortable coordinating with customers, suppliers, and different internal teams
• Can work independently and take initiative, while also working well with a team
• Willing to learn about Sheffield & Co.'s products, sales channels, and business operations
• Experience in sales administration, e-commerce, retail, purchasing, logistics, or office operations is an advantage
• Experience with Google Sheets, Lazada, Shopee, TikTok Shop, or other e-commerce platforms is an advantage