E‑Commerce Listings & Customer Support Specialist

Alid Acorp; Quezon City; On-site; PHP 223,000 - 357,000; Part time

Job summary

ALID Corp. is seeking an E-Commerce Associate to manage and support online selling channels, ensuring accurate product listings, smooth order processing, and responsive customer service across Shopee, Lazada, TikTok Shop, and a company website.

The role requires a Bachelor’s degree in a related field and familiarity with e-commerce platforms. Fresh graduates are welcome to apply and basic MS Office/Google Workspace skills are expected.

Qualifications

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• Typically 1 year or less in e-commerce, online selling, or customer service; fresh graduates welcome.
• Familiarity with Shopee, Lazada, TikTok Shop, or a company website.
• Proficient in MS Office or Google Workspace and common chat/email platforms.
• Basic knowledge of product listing, photo editing, or social media is an advantage.

Responsibilities

• Create, upload, and update product listings on the online store and e-commerce platforms.
• Process online orders and coordinate with warehouse and delivery for timely fulfillment.
• Respond to customer inquiries, quotations, returns, and complaints via chat and email.
• Monitor inventory levels and inform team of low stock or pricing changes.
• Keep product information accurate and organized across all channels.
• Assist with promotions, vouchers, and online sales campaigns.
• Prepare regular sales and order reports for management.
• Perform other tasks as assigned by management.

Skills

Online selling platforms familiarity

Education

Bachelor's degree in Business, Marketing, Information Technology, or related field

Tools

MS Office (Word, Excel)

Google Workspace

Chat/email platforms

Job description

ALID Corp. is seeking an E-Commerce Associate to manage and support online selling channels, ensuring accurate product listings, smooth order processing, and responsive customer service across Shopee, Lazada, TikTok Shop, and a company website.

The role requires a Bachelor’s degree in a related field and familiarity with e-commerce platforms. Fresh graduates are welcome to apply and basic MS Office/Google Workspace skills are expected.