E‑Commerce Support Specialist (Lazada & Shopee)

Carian Philippines Inc.; Manila; On-site; PHP 180,000 - 340,000; Full time

Job summary

Carian Philippines Inc. is seeking an enthusiastic E-Commerce Assistant to support daily operations of Lazada and Shopee stores. You will ensure orders are processed accurately, respond to customer inquiries, and keep product information up to date.

You will coordinate with warehouse staff, monitor deliveries and returns, and help run online promotions while preparing regular sales reports. Fresh graduates are welcome to apply and Excel skills are a plus.

Qualifications

• Bachelor's degree in any field or related course.
• Fresh graduates are welcome to apply.
• Knowledge of Lazada and Shopee platforms is an advantage.
• Experience in online selling, e-commerce, or customer service is a plus.
• Basic knowledge of Microsoft Office, particularly Excel.
• Good communication and customer service skills.
• Organized, detail-oriented, responsible, and willing to learn.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Manage and monitor Lazada and Shopee stores.
• Process and monitor incoming customer orders.
• Respond to customer inquiries, messages, and concerns.
• Provide product information, specifications, pricing, and availability.
• Update product listings, descriptions, prices, and inventory.
• Coordinate with warehouse personnel for order preparation and dispatch.
• Monitor deliveries, returns, cancellations, and after-sales concerns.
• Assist in managing online promotions, vouchers, and campaigns.
• Prepare daily and monthly online sales reports.

Skills

Customer service

Communication skills

Organized

Attention to detail

Multitasking

Willingness to learn

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Carian Philippines Inc. is seeking an enthusiastic E-Commerce Assistant to support daily operations of Lazada and Shopee stores. You will ensure orders are processed accurately, respond to customer inquiries, and keep product information up to date.

You will coordinate with warehouse staff, monitor deliveries and returns, and help run online promotions while preparing regular sales reports. Fresh graduates are welcome to apply and Excel skills are a plus.