E-Commerce Associate

So-En Garments Corporation; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

So-En Garments Corporation in Quezon City is looking for a capable customer service associate to manage online store operations on Shopee and Lazada, ensuring smooth daily activities and accurate order handling.

The candidate will monitor transactions, respond to inquiries, and coordinate with the graphics team to edit banners, while delivering excellent service and maintaining attention to detail.

Qualifications

• Operate stores on Shopee and Lazada daily
• Handle inquiries and complaints via call, text or chat
• Coordinate with Graphic Design for banner edits
• Good communication and customer-oriented
• Analytical and detail-oriented

Responsibilities

• Operate stores on Shopee and Lazada platforms
• Monitor transactions and after-sales claims
• Handle inquiries and complaints via call/text/chat
• Coordinate with Graphic Design for banners and assets
• Support team and maintain accurate records

Education

Bachelor's degree

1 year of experience

Job description

JOB DESCRIPTIONS:

• Candidate must possess at least Bachelors' /College Degree, Business Studies/Administration, Marketing, Commerce or equivalent.
• At least 1 year of working experience in the related field.
• Full-time position(s) available.

JOB QUALIFICATIONS:

• Responsible for day-to-day operation of the stores on Shopee and Lazada platforms
• Daily monitor and ensure that all transactions in assigned online platform/s are well monitored (Sales After sales Claims)
• Obtain and evaluates all relevant information in order to handle inquiries and complaints well
• Deals directly with customers via call, text or chat
• Assist and help with the coordination to other department such as Graphic Design - editing needed banner for Shopee and Lazada
• Contributes team effort by accomplishing related result as needed
• Must have a good communication skills, customer oriented
• Has good analytical skills and detail-oriented.

Work Location: In person