Bilingual Spanish Chat Support Specialist

Datamatics CMS PH; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid training

Promotion to permanent employee

Job summary

Datamatics CMS PH in Pasig, Philippines, seeks a Chat Customer Service Representative to deliver excellent support for our eCommerce platform. You will answer inquiries, resolve issues, and process orders, applying customer service best practices.

The role requires bilingual Spanish and English communication, strong problem-solving, and the ability to meet service targets. Candidates should have a high school diploma, 1+ year CS experience, and be able to travel as needed.

Qualifications

• 1+ year of customer service experience.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Technical Support experience is a plus.
• Willingness to travel 100%.

Responsibilities

• Answer customer inquiries via email and chat
• Resolve customer issues in a timely and efficient manner
• Process orders and returns
• Maintain accurate customer records
• Stay up-to-date on product information and company policies
• Work independently and as part of a team
• Meet or exceed customer service goals

Skills

Spanish language

English language

Strong verbal communications

Customer service orientation

Education

Senior High School (Required)

High school diploma or equivalent

Job description

Datamatics CMS PH in Pasig, Philippines, seeks a Chat Customer Service Representative to deliver excellent support for our eCommerce platform. You will answer inquiries, resolve issues, and process orders, applying customer service best practices.

The role requires bilingual Spanish and English communication, strong problem-solving, and the ability to meet service targets. Candidates should have a high school diploma, 1+ year CS experience, and be able to travel as needed.