E-Commerce Key Account Manager

FullFill; Pasig; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A dynamic e-commerce company is seeking an eCommerce Key Account Manager in Pasig to manage and grow client accounts across various platforms. This role will involve ensuring proper store setup, campaign optimizations, and data-driven improvements. Candidates should possess a Bachelor's Degree and 1-3 years of relevant experience, particularly with Lazada, Shopee, and TikTok Shop. The company offers a hybrid work environment that suits adaptable individuals who thrive in startup dynamics.

Qualifications

• 1–3 years of relevant experience in eCommerce account management or marketplace operations.
• Minimum of 1 year experience managing Lazada, Shopee, and/or TikTok Shop.
• Familiar with platform policies, guidelines, and restrictions.

Responsibilities

• Manage and grow assigned client accounts across eCommerce platforms.
• Ensure proper store setup, campaign enrollment, and performance optimization.
• Monitor store performance and recommend data-driven improvements.

Skills

Account management

Client relationship skills

Interpersonal communication

Data analysis

Marketplace marketing tools

Education

Bachelor’s Degree in Business, Marketing, E-commerce, or a related field

Job description

Hybrid - Pasig | 1-3 Yrs Exp | Bachelor | Full-time

Job Title: eCommerce Key Account Manager

Educational Qualifications

• Bachelor’s Degree in Business, Marketing, E-commerce, or a related field

Experience Level

• 1–3 years of relevant experience in eCommerce account management or marketplace operations
• Minimum of 1 year experience managing Lazada, Shopee, and/or TikTok Shop
• Strong account management and client relationship skills
• Excellent interpersonal and communication abilities
• Knowledgeable in marketplace in-app marketing tools and campaign enrollments
• Familiar with platform policies, guidelines, and restrictions
• Ability to set up and optimize online stores from the ground up, including ongoing monthly optimization
• Basic knowledge of live selling features is an advantage (not required)
• Highly organized with the ability to manage multiple deadlines in a fast-paced environment
• Proficient in reporting, monitoring performance metrics, and data analysis

Responsibilities & Duties

• Manage and grow assigned client accounts across eCommerce platforms
• Ensure proper store setup, campaign enrollment, and performance optimization
• Maintain strong, positive client relationships and ensure high client satisfaction
• Monitor store performance and recommend data-driven improvements
• Coordinate with internal teams to execute campaigns and resolve operational concerns

Working Conditions

• Hybrid work setup (office and fieldwork as needed)
• Must be adaptable to flexible working environments and startup dynamics

Preferred Traits

• Self-starter and quick learner
• Flexible, resilient, and maintains high integrity
• Detail-oriented with a strong sense of ownership and accountability
• Experience working in a startup environment is a plus