E-Commerce Account Analyst

Amc Philscan Logistic; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in Cavite is seeking a full-time employee to assist with administrative duties and e-commerce operations. You will manage online orders, coordinate with various departments, and maintain customer relationships. Candidates should have a relevant bachelor's degree and at least 3 years of experience in e-commerce, particularly with platforms like Shopee and Lazada. Attention to detail and strong organizational skills are essential for this role.

Qualifications

• At least 3 years of e-commerce-related work experience.
• Experience handling stores in Shopee, Lazada & TikTok preferred.
• Good understanding of complex operations involving people and goods.

Responsibilities

• Monitor the seamless shopping experience for online customers.
• Coordinate with back-end departments to support operations.
• Communicate progress of initiatives to stakeholders.

Skills

Customer Relationship Management

Sales and Marketing

Data Analysis

Digital Marketing

Attention to Detail

Education

Bachelor's degree in Business Administration or related field

Tools

Google Drive

Dashboard Software

Job description

Overview

On-site - Cavite 3-5 Yrs Exp Bachelor Full-time

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Job Description

Performing administrative duties including cross-department coordination, logistical management, assisting and supporting the Immediate Superior with the daily operational activities through enforcement of company policies and standards.

JOB PURPOSE:

Based on the organization's vision, mission, and strategic plans, as supported and in coordination with the other departments, the primary function of the job is to assist the Immediate Superior in the determination of necessary operations and other necessary business infrastructures that would enable the achievement of the approved plans and programs of the company.

Responsibilities

• The function includes providing and monitoring a seamless shopping experience for online customers, the inflow and outflow of online orders through the Omnichannel, performing sales updates via shared GDrive files and through dashboard reviews, and working closely with other departments supporting the operations to ensure daily activities are smoothly executed, online orders are well-processed, and records are well-kept for reporting, tracking, auditing, and review.

Education / Experience / Specialization / Technical Knowledge

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• At least 3 years of e-commerce-related work experience.
• Preferably with experience handling and operating stores in Shopee, Lazada & Tiktok.
• Good knowledge of an organization’s systems and processes.
• Good knowledge of data operations and information systems.
• Very good understanding of complex operations involving people, facilities, and goods
• Good mathematical and statistical knowledge.

COMPETENCY REQUIREMENTS AND ABILITIES

• Job-related skills and Abilities
• Operating as the lead point of contact for any and all matters specific to your accounts
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Prepare reports on account status
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Excellent skill in Information monitoring, retrieval, collecting, managing, and entering data
• Has strong attention to detail/thoroughness
• Excellent ability to manage change.
• Maintains regular communication with the Immediate Superior to create strategic brand positioning, an actionable marketing plan, and a rollout plan for the new brand.
• Ensures confidentiality of and limited access to vital records and documents.
• Conducts a comprehensive analysis of current brand identity and positioning, as well as target audiences and competitive landscape
• Builds and maintains strong, long-lasting relationships with partner brands
• Coordinates with all the back-end departments supporting the Operations.
• Provides inputs to the Immediate Superior to ensure a streamlined process of the e-commerce.
• Meets with existing clients to perform an initial assessment, discuss goals and strategize methods for improvement
• Solves problems (such as glitches in inventory and price-syncing issues) and attends to Ad Hoc campaign requests from partner brands through helpful recommendations and practical suggestions.
• Manages order count and basket size per Account regularly.
• Creates detailed monthly performance report.
• Ensures processes are continuously improved through open feedback and reviews to the Immediate Superior.
• Address issues related to e-commerce in a timely and effective manner.
• Performs sales checks in the dashboards and spreadsheets, and ensures all orders are accounted for and reported according to company policy.

Customer Relationship Management Sales and Marketing Data Analysis Digital Marketing Attentive

Preview

Lea Revelo

HR Officer Amc Philscan Logistic

Active within three days

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